Switching, Application and Database servers are on single server or multiple servers, based on load requirements.
Inbuilt features, agent screen pop-up?s based on caller ID received and IVRS interaction of caller.
Application server has inbuilt voice logging. All the incoming and outgoing calls are rec-orded. Applicable per setup.
State-of-the-art inbound call routing capabilities to multiple agents based on business rules.
Provides Auto dialing from screen as per requirement by user.
can be scaled from 5 seats to 1000+ seats by using multiple servers.
Ability to set and assign various disposi-tions as per requirement.
feature allowing access to various reports generated by system.