ConVox Predictive Dialer

1. Web-Based Architecture for easy installation and management.
2. A SIP based Predictive Dialer, to save time and effort in manual dialing.
3. Answering Machine ( 80%+) and Fax detection. Message played for answering machine calls.
4. Real time monitoring of agents Login/ Logout/ Timeout, for effective Call Center management.
5. Comprehensive CRM interface and disposition of calls.
6. Call hold, Call Transfer and key pad for IVR Response.
7. Call Conference (Internal and External Parties)
8. Complete and high quality voice recording of conversation between agent and customer.
9. Call Barge-in (Internal and External)
10. Linux based Soft IP-PBX
11. Multiple Campaigns can be handled from the single server
12. Comprehensive and customizable reporting to track the agents and calls in your call center.
13. Agents can log in remotely and calls can be directed to any SIP phone.
14. No Additional hardware like VoIP Gateway, PBX is required. However CTI cards are needed for PSTN Connection.

1. Call Answering
2. Call Holding
3. Call Transfer
4. Call Conference (External and Internal Parties)
5. Call Barge-In (Internal and External)