General Features

Features

Business Benefits

1. Consists Linux based IP PBX - No need of a Physical PBX.
2. Voice Recording of agent and Customer conversation.
3. SIP-Phone is used as communication device for agents. It has pixel based display for customer info pop-up. Different dispositions can be made using hot-keys on the IP-Phone.
4. Multiple processes can be handled from the same server.
5. Easy installation and management thru Web.
6. Remote management possible through Web login.
7. Real time management like Login/Logout can be done.
8. Complete Comprehensive Status available on Web.
9. Granular Reports call wise, agent wise etc.

1. Lots of cost saving by utilizing the existing LAN.
2. For cross checking, agent appraisals, disputes, statutory requirement etc.
3. Big savings on PC costs, Power requirments for PC, maintenance costs of PC, cubicle space for PC, and also saves many other costs for better ROI.
4. Management of Multiple campaign from the same setup.
5. Accessible from anywhere thru Internet.
6. Flexibility in management and access of the system.
7. Very easy way to access and manage it on the move.
8. Complete MIS can be done at your control .
9. Reports as you like it.

Predictive Dialing Features

1. A Feature Rich Predictive Dialer (More calls per agent).
2. High Contact Ratio through alternate number dialing and scheduled dialing for a subscriber.
3. High rate of Answering Machine and Fax Machine Detection.

1. More productivity per agent = More leads.
2. Alternate numbers and time based number selection make sure you always get your target customer.
3. Saves a lot of agent time resulting in increased productivity.

Inbound Features

1. Built in IVRS for Inbound calls with ACD, Call Queuing.
2. A whole lot of features like, Internal/ external Call Conference, call barge-In, remote login for agents.

1. Better call routing for customer delight.
2. You get all the features of a traditional PBX and whole lot of additional features to Control your agents and Customers.