Auto
attendant and Voice Mail
Every Phone Call is an Opportunity
Features
- Unlimited Voice Mail Boxes
Remotely Configurable Individual User Greeting
Notification Through
E-Mail, SMS and message lamp
- Virtual Extensions
enable users to share the same extension and
keep the privacy intact.
- Call Forwarding
to make sure your call reaches you no matter where you are.
- Dial Ahead
keeps you away from listening to voice prompts when you don't
need them
- DND (Do Not Disturb)
keeps the user away from the calls when he doesn't want them
- Our User Friend Interface
Interface provides easy add, update, delete users in the system.
- Live System Information
Display shows you ongoing system updates.
- individual Port Control
and Status Display is provided through GUI.
- Password Protection
is provided for Confidential User Information.
- Conversation Recording
/ Call Monitoring allows administrator to track
down important conversations.
- Call Billing, Tariff
Plan Configuration, Call Data Reporting done
by our PBX Call Billing Solution (A Call Billing Package by Deepija
Telenetworks).
Client-Satyam
Computers
- About
Customer
- Satyam Computers is Multi National Software consulting firm.
They are among the top five software-consulting houses in India.
Their client includes fortune 500 companies. Their clients are
spread in many parts of the world. Proper handling of calls
from customers is among the most important business activities
for them. They trust on Deepija Telenetworks to provide the
Automated Attendant and Voice Mail services for their front
office .
- Requirement
Summary
- All calls from customers should be attended
on 24X 7 basis
- User configurable personalized greeting
for mailboxes
- Unlimited number of mailboxes
- Easy to operate and maintain
- Absolutely zero system down time
- Prompt and accurate customer service
Our
Solution
Operation
Calls lands on Auto Attendant / Voice Mail server
are greeted by Auto Attendant and if caller knows the extension number
call is transferred to the extension needed. If the called party is
busy or no answer caller is given option to go to the voice mail or
a live operator.
Calls are transferred to the live operator if there is no response
from the caller or if caller wish to go to the operator
Apart from the normal operation of the voice mail, this solution provides
some power packed features like
Environment
- Pentium IV PC with Windows 2000 operating
system
- Dialogic Analog Cards
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