About US CTI/ IVR Solutions VoIP Solutions Call Center Solutions Services

ConVox Inbound Call Center


    Features

    1. Call Queuing and Call waiting message
    2. Skill based ACD (Automatic Call Distribution)
    3. IVRS
    4. Web-Based Architecture for easy installation and management.
    5. Real time monitoring of agents Login/ Logout/ Timeout, for effective Call Center management.
    6. Comprehensive CRM interface and disposition of calls.
    7. Call hold, Call Transfer and key pad for IVR Response.
    8. Call Conference (Internal and External Parties)
    9. Complete and high quality voice recording of conversation between agent and customer.
    10. Call Barge-in (Internal and External)
    11. Linux based Soft IP-PBX
    12. No Additional hardware like VoIP Gateway, PBX is required. However CTI cards are needed for PSTN Connection.
    Active Call Management Features
    1. Call Answering
    2. Call Holding
    3. Call Transfer
    4. Call Conference (External and Internal Parties)
    5. Call Barge-In (Internal and External)
    Comprehensive Reports

    1. Completely Web Based Reporting gives you the flexibility to get the reports on any system capable of running web browser.
    2. Reports are Live!. You can take the reports as snapshot, While system is in operation.
    3. Get the Agent Reports in the form of summery and individual detail reports
      1. Agent Performance Report
      2. Agent Login Report
      3. Agent Disposition
    4. Get the Campaign Reports for entire campaign or get them Lead list wise
      1. Agent/ Dialer Disposition Report
      2. Lead Penetration Report
      3. Lead Status Report
    5. Search the individual records based on many criteria.
    6. Password Secure Access to the Reports.




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