Deepija Telenetworks bags order for 1000 ConVox predictive dialers from ATS Services.

Hyderabad, March 2008:

Deepija Telenetworks, a leading Hyderabad-based Software Product Development Company specializing in Telecom Application products has bagged an order of 1000 agents for its ConVox Predictive Dialer, a unique Call Center Solution - as part of an aggressive move to increase its market position among BPOs.

"This installation marks another milestone in the market acceptance of the ConVox system. ConVox was in stiff competition with a number of well known predictive dialing powerhouses and was awarded the contract" Alok Kaushal, Deepija Telenetworks.

About Deepija Telenetworks:

Deepija Telenetworks is a Product Development company in the areas of CTI/IVRS, VOIP, having a product range including ConVox - a Call centre Solution, IP PBX, VOICE LOGGER, IVRS and VoIP related development. Deepija Telenetworks has clients in Hyderabad, New Delhi, Mumbai, Bangalore and Europe.

About ATS Services:

ATS Services is a diversified company with expertise in BPO, Human Resources, Risk Training and Consulting and Financial Retailing services that meet the needs of the banking and insurance industry. For more information visit : www.servicesats.com

Hyderabad,2nd June 2008:

Deepija Telenetworks Launches "ConVox eZ" a Predictive Dialer without a PC at the agent side.

Deepija Telenetworks has successfully launched a Predictive Dialer without PC. The dialing will be done through a central server and the matured calls will be transferred on to the agent's IP phone, which will show 4 lines CRM display.

This will bring down the setup cost significantly for the BPO/Telecalling outfits as "ConVox eZ" will do away with the PC in front of the Customer Support Agent. The agent can just have a IP Phone and do the dispositions. By implementing "ConVox eZ" the Call Centers save significantly in running cost in terms of PCs, Software costs, space requirement, power consumption, maintenance cost and other associated costs.

Some of the features are listed below.

General Setup Features:

1.Predictive Dialer, to save time and effort in manual dialing. Calls are dialed by a Central Dialer, and connected calls are transferred to the agent's telephone device.

2.Agent Login and real time web based monitoring of agents Login/ Logout/ Timeout, for effective and anywhere Call Center management.

3.Agent's communication device is customized IP Phone

4.4 Line CRM display with Caller ID.

5.Complete and high quality voice recording of conversation between agent and customer.

6.Multiple Campaigns can be handled from the single server

7.Comprehensive and customizable web based reporting to track the agents and calls in your call center.

8.IP based remote login support for installation and configuration.

Active Call Management Features:

1.Call Answering

2.Call Holding

3.Call Transfer

4.Call Conference (External and Internal Parties)

5.Responding to IVRS

6.Incoming Call Beep (Configurable)

7.Call Barge-In (Internal and External)

16th June 2008

Country club becomes first user/customer for "ConVox eZ".

Country club has become the first to adopt "ConVox eZ" a Predictive Dialer from Deepija Telenetworks which does not require a PC at the agent side. Country club with its huge telecalling setup has successfully implemented "ConVox eZ". By using "ConVox eZ" Country Club saves a lot in terms of resources like agent space, electricity consumption and system maintenance expenses. "ConVox eZ" is functioning smoothly to the satisfaction of the concerned administrators and the agents as well. By implementing "ConVox eZ" the daily productivity has gone up 2 to 3 times as a lot of time and effort are saved in dialing automatically rather than the manual dialing which was done before.