Petroleum Distribution Booking through IVRS

  • The Package includes
    1. Automation of Petroleum distribution process .
    2. Automation of Order Booking.
    3. Automation of Truck Trip Planning.
    4. Automation of Dispatch Process.
    5. Customizable to any extent to exactly suite your requirements.

  • Benefit for Dealers
  1. 24X7 booking of indents, helps them to place an order whenever they are comfortable.
  2. Dealers can check the status of their indent any number of times without bothering any person.
  3. Fast and Accurate booking. No human errors in booking.
  4. Dealers can change their indent any number of times before Truck Planning.
  5. Greater transparency in the indent booking process. All the dealers are treated equally.
  6. Dealer can voice their complains and suggestions directly to the top management.
  • Benefit for HPCL Terminal
  1. Save time and efforts of manual indent booking. Hence increase productivity.
  2. Better service standards for dealers result in increased business.
  3. Fast and Accurate booking. No human errors possible.
  4. High level security in indent booking as 4 digit PIN number is needed apart from dealer code.
  5. Judicious Truck Trip Planning as L1, L2 and RTKM is displayed at Truck selection.
  6. Auto generation of Indent number based on date and index
  • System Components
  1. IVRS for Indent Booking and Status Enquiry
  2. IVRS for changing Indent after Booking and Before Truck planning.
  3. IVRS for Recording Complaints and Suggestions
  4. Dealer Database Management
  5. Truck Database Management
  6. Truck RTKM Monitoring
  7. Order Filling/ Truck Trip Planning
  8. Dispatch/ Dispatch Report Printing
  9. System Reports
  • Reports
  1. Indent Booking Report for Dispatched Indents
  2. Indent Booking Report for Booked Indents
  3. Call Data Reports for calls on IVRS
  4. Listen Interface for Suggestions and Complains
  5. Truck RTKM Report
  6. Print Preview and Print options for all Reports