About US CTI/ IVR Solutions VoIP Solutions Call Center Solutions Services

    H.323/ SIP Based Voice Logger

    Salient Features

    • Supports G.711, G.732, G.732.1, G.729 and GSM codecs.
    • Can record multiple calls concurrently (restricted on user licenses).
    • A separate Playback application gives you an easy and convenient way to display call records and listen to recorded files. It allows the authorized user to play recorded conversation, apart from playing it has all the controls to stop, pause or repeat the file.
    • User Friendly GUI gives you a very user-friendly interface, which allows you to operate the system comfortably.
    • Password protection is provided to prevent unauthorized access or termination of application.
    • Live System Information Display shows you ongoing system updates.
    • Integrated with Samsung EPABX with RS232 interface to record call details generated by EPABX0.
    • Comprehensive Reporting gives an Authorized User can call reports based on different parameters like Date, Time, Duration or Phone Number etc.


      About Customer

    • Atlantic Systems is an inbound call center. Their New York based partners sell point of sale product in USA. Atlantic Systems provide call center support for the same

      Requirement Summary
      • Customer Conversation Recording, to provide and effective tool for the agent training.
      • A user-friendly interface for querying and listening to recorded conversation.
      • Screening of calls based on extension number. Only the selected calls are to be recorded.
      • Integration with EPABX for accessing Call data records.
      • Easy to operate and maintain
      • Prompt and accurate customer service


      • HUB - Hub is placed between Internet connection and switch to make sure that we get all the VoIP call related data.
      • Voice Logger server gets all the packets regarding call and decode them, to find out the call details.
      • VoIP Gateway converts VoIP call to analog call and forwards them to analog trunk lines. ·
      • Serial Port (RS-232) - This port receives the call data from EPABX when call ends, on any of the EPABX line. This information is recorded along with the conversation-recording file. This information is presented in the call reports.

      • When System detects Incoming call, it extracts the call setup information from H225 signaling packets.
        • System starts recording as soon as it detects first Voice Packet.
        • When call is completed, call record are updated in the database. Recording files are closed and recording terminates
        • Call data is updated with the information taken from SMDR and setup time information.