Tollfree Handler

Overview

A handy bulk communication tool that can send Bulk SMS, E-Mail, FAX and interactive calls. A feature rich and ideal solution for marketing campaigns, opinion polls, political campaigns, awareness campaigns etc.

What is Tollfree

A Toll-free, Freecall, Freephone, 1-800 number is a special telephone number which is free to the calling party, and instead the telephone carrier charges the called party the cost of the call. A tollfree number is assigned from a special dialing prefix range (also known as area code) such as 1-800.



What We do

We shall give you an exclusive TollFree number (of AirTel). When your customer calls this number he will hear a pre-recorded Greeting as caller tune, and call will be disconnected and re-dialed on the given caller id. When re-dialed call is connected, it will be transferred to the agents logged in the ConVox Call Center Package. You can log-in in TollFree Handler Server and get the details of caller on-line. This can be Premises Based Solution or hosted at Deepija premises

How can you save

Generally incoming tollfree call costs 1.50* Rs. per pulse for the provider, Where as outgoing call costs only 0.30* Rs. per pulse in India. In this process you can really save huge amounts, it can go more than 60% in the reduction of your tollfree bill.



ConVox Toll-free Handler has three variants

Tollfree Silver This is a hosted solution. Tollfree line terminates in Deepija premises. Customer will get a callback Off-line way.
We shall give you an exclusive Tollfree number ( of AirTel). When your customer calls this number he will hear a pre-recorded Greeting as caller tune. The call will be disconnected. You can log-in in Tollfree Handler Server and get the details of caller. You can call back to the caller and update the details on-line.
Download Presentation for Tollfree Silver

Tollfree Gold This is combination of hosted and premises based solution. Tollfree line terminates in Deepija's premises. Customer will get a call automatically online.
We shall give you an exclusive Tollfree number ( of AirTel). When customer calls this number he will hear a pre-recorded Greeting as caller tune. The call will be disconnected.
This will trigger an automatic call to the calling customer through GSM gateway in your premises. Your agents are logged in ConVox. When triggered call is connected, it will be transferred to the agent.
Download Presentation for Tollfree Gold

Tollfree Platinum This is purely Premises Based Solution. Tollfree number terminates in customer's premises. Here, ConVox tollfree handler is a part of ConVox call center solution.
Customer need to take a Tollfree number terminating on his PRI or GSM connection. When customer calls the Tollfree number, his call will be disconnected and re-dialed on the given caller id ( Pre - Recorded caller tune is not guaranteed in this case). When re-dialed call is connected, it will be transferred to the agents logged in the ConVox Call Center Package.
Download Presentation for Tollfree Platinum

S.NoTollfree Handler Feature SilverGoldPlatinum
1Hosted or Premises basedHostedBothPremises Based
2PRI line/ GSM Connection Not neededNeeded (for outgoing)Needed
3Tollfree Number termination Terminates at Deepija PRITerminates at Deepija PRITerminates at Customer's premises
4Pre - Recorded Announcement as Caller TuneYesYesNot Guaranteed
5Call BackOffline- Customer to be called, can be seen through login.Real Time - Customer is called back automaticallyReal Time- Customer is called back automatically.

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Enabling Communication Applications