Contact Center Software
Contact Center Software
ConVox presents a versatile platform for Inbound/ Outbound/ Blended Call Center can be used for domestic (Analog/ ISDN trunk lines) and international (Using VoIP trunks) call centers. ConVox

Contact Center Software

redefines the way a traditional call center works with the effective use of VoIP technology. Users get all the feature of advance

Call Center Services

and much more for a much lower price than traditional call centers. With completely web based management Call Center Software you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly Contact Center Software sute your process.

Users get all the feature of advance Call Center Solutions and much more for a much lower price than traditional call centers. With completely web based management you can operate your call center from anywhere from the world. Reports can be customized to any extent to exactly Call Center Software suite your process.



Contact Center Software Solutions & Call Management
  • User Configurable IVRS, scheduler, Voice Mail option when no agent is available
  • Call queuing, queue waiting message, priority queuing, voice mail option
  • ACD ( Automatic Call Distribution), Skill Based Routing
  • Complete Report on Received, Missed, Abandon Calls.
  • 100% Voice Logging
  • Call Barge-in, Conference, Coach Mode
  • Dash Board for Call Monitoring and Queue Monitoring
  • Ability to handle Queue Overflow calls

    Process Management
  • Multiple Process can run at a time
  • Admin can assigne users, queues, disposition, break types for Specific Process.
  • Create your specific CRM based on Process.
  • Get process specific agent login and call reports.

    Agent Management
  • Assign Agents to Specific Process.
  • Agent login/ logout/ pause/ break(6 types)
  • Dash board for Agent activity Monitoring
  • Agent Performance Reports

    MIS
  • Web based Reporting can be accessed from anywhere, anytime and from any system
  • Reports are Live! You can take the reports as snapshot, while system is in operation
  • Agent Login Report, Agent Performance Report, Agent Daily Report
  • Process hourly report, disposition Report, Daily Report
  • Call Dump Report, Call Recording Report, Abandoned call report
  • Search individual or set of records based on many criteria.
  • Password Secure Access to the Reports.

    CRM Management
  • CRM Pop-up on agent screen on Call transfer
  • User Configurable/ Customizable CRM screen
  • Previous call details of customer in CRM pop-up
  • Queue status on agent screen
  • External CRMs can be easily integrated
  • Multiple processes with Individual CRMs

    Hardware
  • ConVox follows 100% standard protocols.
  • You can use any brand’s standard server, SIP IP Phones, Softphones, FXS etc.
  • Agent can use SoftPhone+ Headset, FXS+Analog Phones or IP Phones for calling
  • Inbuilt EPABX, No PBX Required
  • No additional card needed for Voice Logging, IVRS, Auto Attendant or Voice Mail
  • Dash Board for Monitoring Server components like CPU, RAM and Hard disk.

    Out bound Calling
  • Predictive Dialer, to save time and effort in manual dialing. Calls are dialed by a Central Dialer, and live calls are transferred to the agents.
  • Dialer can work in Preview Mode as well.
  • Excel Sheets (csv format) can be uploaded for calling list.
  • Answering Machine ( 85%+) and Fax detection. A customized message can be played for answering machine calls.
  • Multiple Campaigns can be handled from the single server
  • Do Not Call (DNC) feature to restrict unwanted calling.
get-quote
Enabling Communication Applications