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How it works

Text Box: ConVox IVRS is a concept of Hosted IVR System. It has effective hosted telephony or cloud telephony architect to serve as multi tenant system. This system is offered on subscription basis and suits well for Operational Cost Modal.
Login to ConVox web portal (www.convox.in) and Create your IVRS using simple GUI and uploading voice file.

ivrs1
 Your Customer calls to your ConVox number (040-12345678) or cellphone number (1234567890) of SIM given by you.

ivrs2
 Customer gets “Welcome” and call flow as defined in your IVRS.

ivrs3
 
ivrs4How to create IVRS with ConVox?

Create the IVRS with the help of drop down menus and check boxes. IVRS consists of nodes, which perform the telecom actions like playing file, getting digits, recording , call forwarding to your phone. Based on user input you can select the next note to be executed.

Step 1 - Create Node

create_node

Step 2 - Define Node

To define a Node, You need to Select the file to be played, Define Input types and fallback options, and define the actions need to be performed on different user inputs.

Define_node
Upload the Voice Files
Upload the voice files in popular formats like .wav, .MP3 or .GSM. You can use this while selecting play file for a node.

Take the report from the system
Get the call data reports of the calls received on your IVRS. Call details like, caller ID, Digits pressed by caller, call time, call duration etc. in the reports.

Record the Voice Prompts through Phone
This unique feature allows you to record your voice prompts through Phone. Just make a call to your IVRS number from your registered phone and create a voice file. Log into the system and place this voice file with the node of your choice.

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