Unified IP-PBX

Mobility Dynamics in Enterprise Agility.

What is IP-PBX

An IP PBX is a complete telephony system that provides telephone calls over IP data networks. Convox IP-PBX offers the most advanced features in the pbx industry. Can be integrated, linked and Work along with external pbx working

FEATURES

Voice Mail
Caller can leave a voice message when nobody available to take call.
Follow Me
Calls are forwarded to other extensions or external phone numbers when not answered/busy.
CDR REPORTS
Complete and comprehensive reporting of your Extensions, Calls & Billings.
IVR
To provide self service for caller and take input for call routing.
Web Management
browser based access for easy configuration and management.
Global Directory
Global Contacts are managed and visible to all users in the system.
Call Forwarding
Calls are forwarded to Mobile Number or other extensions when user not available.
Conference
Internal/External Conference can be conducted.

WEB BROWSER BASES USER INTERFACE

SMS : Send SMS to individual group.

Manage Contacts : Create and manage contact groups.

Fax : Send and receive FAX by downloading or uploading TIFF Files.

Chat : Easy access to chat with other extensions.

Email : Send E-mail to indiviual or groups.

EXTENSION LEVEL FEATURES

Follow Me : Calls not answered on the extension,can be forwarded to any other extension or external number.

Extension Phone : Choiceof IP-Phone, Soft Phone(with Head Phone)or Analog Phone

No Extension Hardware In Server : No additional hardware needed on the server side for more extension.

Extension Rights Control : Extension Rights like allow call recording,View CDR,Web Login,Chat,SMS,Call Forwarding,Conferece,Email,Fax Can be denfined.

CONNECT WITH EXISTING INFRA..

"Bridging Your Customer Solutions"

Customization : As per your business process requirement.

PBX Integration : Can be integrated to any external PBX on standard interfaces like PRI/SIP.

Email Integration : Email can be integrated with ConVox IP-PBX.

SMS Integration :SMS can be integrated with ConVox IP-PBX.

SECURITY ASPECTS

"To ensure security and integrity of your call center"‚Äč

Highly Secure Access : User Rights are Restricted and Password typing is masked.

Voice Encryption : Voice can be encrypted between server & agent to avoid snopping.

Session Handling : No user can view the reports without the login of admin.

No Data Injection : Data Injection is prevented in MYSQL Server.

Cross Site Attack : Application is guarded against cross site attack.