Cloud technology has practiced incredible growth in recent years, and cloud software is becoming the norm for organizations of all sizes. Before selecting a cloud software for your contact center here are the 10 must things to consider:
- The flexibility of delivery model
First, you must decide which type of cloud is best suitable for your company. You have three options for that public, private and hybrid. After that, decide on the service model to use for a cloud solution. Cloud computing architecture relies on three main parts, technology, application, as well as information.
- Capability to use the trial-based application
Trial use is a unique feature of cloud deployment where you can try an application before contacting the vendor. Trying the application can give you precious insight and interface to use it quickly and easily.
- Add in with other apps
Get the understanding of integration points, to get the information on the likely length of the complete carrying out the process.
- Safety and precautions
Find out the security layers of the application and get information on how the cloud vendor protects your data from viruses, hackers, and theft. Another important thing to know is the cloud technology of large providers, such as Amazon Web Services or Microsoft Azure.
- Mobile compatibility
Before selecting a cloud you must ensure that the app is fully functional on the multiple operating systems and browsers you use in your company. Moreover, verify its accessibility via mobile devices because mobile strategy is always included in the company’s IT strategy.
- Backup and improvement
When assessing a cloud provider, it is always a great idea to learn about its contingency, backup, and recovery plans. This is important for the safety of your company’s data with a reliable recovery plan in place.
- The improvement according to technology
Cloud vendors must be responsive to innovations and features. So, before signing a cloud you should ensure that these upgrades are applied regularly and free of charge. Assess the vendor’s roadmap and test system for new features or processes and detect any errors.
- Training and hold up
Training in using the system is required before using the cloud software. So, make sure the cloud provider has well-developed training programs and can support enquiries if your organization runs into any problems.
Evaluate the cloud provider’s scalability such as bandwidth, data warehouses, load balancers and servers etc. Analyze its long- and short-term growth strategy and service level.
- Reference checks with existing customers
To evaluate the ability of a cloud provider to handle your company’s needs, carry out reference checks with reputable active clients of the provider. If possible, do on-site visits, which will also help you to see the technology in the action of the cloud providers.
These above 10 things are must-consider for you before selecting a cloud for your organization. There are many cloud vendors in the market, you should consider a cloud provider’s financial robustness before deciding your choice. Focus on revenue streams and assessment of the vendor to grow according to your requirements. Furthermore, make sure that the cloud vendor provides services beyond application delivery and also has been addressed in the agreement.