ConVox Ez - Call Center WithOut Agent PC

How does a Call Center works without PC

Call Center Solution without Agent PC or ConVox EZ has been developed with expertise in Telecom and software industry.It is a Call Center solution, which works with a traditional analog phone as an agent workstation. ConVox Ez offers most features of a standard call center software with ease of setup and maintenance. ”

Suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.

FEATURES

Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

MIS REPORTS

Complete and comprehensive reporting of your Agents, Calls & Campaigns.

MONITORING TOOLS
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
CALL BACK
When customer requests for a callback, agent can schedule it using telephone keypad.
CALL BARGE-IN/ CALL COACHING
Supervisor can listen to live calls and Agent can be trained on live call
CALL RECORDING
Records all the Calls (100% Recording) for Training and Monitoring Purpose.
CALL DISPOSITION
Completed Calls can be marked with disposition codes using telephone keypad.
PREDICTIVE DIALER
To get high agent productivity in your telecalling campaign.

Benefits of ConVox Cloud Contact Center

Redundancy

Data is stored in multiple locations

24 / 7 Availability

Support center available round the clock

Hassle free Maintenance

Dedicated Customer relationship Manager and timely Maintenance activity

Cost Effectiveness

No need of costly hardware and Maintenance experts

Scalability

Can scale-up from 3 to 3000 Users

Flexible

Provides flexibility of conducting conference at any point of time.

Standard

Price
₹ 750 monthly plan per user
  • Users 1 - 5
  • One Time Cost - ₹ 5000
  • Pop-UP on web browser 175 per agent
  • Additional charge for GSM Trunk 300 per channel
  • Agent Login PRI channel Included

Professional

Price
₹ 700 monthly plan per user
  • Users 5 - 10
  • One Time Cost - ₹ 7000
  • Pop-UP on web browser 175 per agent
  • Additional charge for GSM Trunk 300 per channel
  • Agent Login PRI channel Included

Enterprise

Price
₹ 650 monthly plan per user
  • Users 10-100
  • One Time Cost - ₹ 18000
  • Pop-UP on web browser 175 per agent
  • Additional charge for GSM Trunk 300 per channel
  • Agent Login PRI channel Included