4 Ways how an E-Commerce Contact Center Can Help Businesses
E-commerce contact centresoftware E-commerce has taken its place in customers’ hearts and is rising in the market. It has evolved in such a way that it has become the top priority of consumers. With this trend, companies are now looking for a faster way of communicating to provide value to customers across diverse channels. In […]
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10 Ways to Engage Customers With Whatsapp ChatBot
Whatsapp Chatbot WhatsApp is the most popular messaging app that has become the must-have application on everyone’s smartphones. WhatsApp chatbot is an AI-powered conversational assistant that is created to engage customers with automatic messages. The WhatsApp business chatbot understands human behavior and connects naturally, just like speaking with a person. Using chatbots brands can engage […]
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2023 BPO Trends and 2023 Expectations
Contact Center App Initially, it was assumed that this year would undergo significant upheaval for the BPO business, and that proved to be true. Moreover, it will undergo even more noteworthy changes by 2023. This is because numerous companies and BPOs are outsourcing contact center services as the key trends and catalysts. This service is […]
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Top five tips for choosing an IP-PBX for your Small Business
An internet protocol phone branch exchange is a traffic handling solution that acts as a gatekeeper of an organisation. It is a telephony system for business processes that allows calls of the contact center to function using VoIP. The best tip for choosing an IP-PBX is to understand the call transmissions through the phone using [...] Read More
The Best Dialer Software for Call Centers and how to choose the right Dialer System for your Business
For every 10 calls, only 1 call is connected to an actual potential buyer. Imagine this in a call center where all your agent’s productivity is at stake against the numbers dialed every day. Further, for a business that relies on customer interactions, every call is essential and increases success rate How about automation with [...] Read More
