With ConVox integrated into LeadSquared CRM, agents can directly call leads with a single click, bypassing manual dialing errors. This feature saves time and ensures personalized, immediate engagement, enhancing customer experience.
The Call Route API routes inbound calls from existing leads to the respective sales or opportunity owner in LeadSquared. This feature reduces waiting times and directs inquiries to the right person for faster, more efficient service.
The Agent Popup API sends real-time call notifications to agents in LeadSquared CRM during inbound calls. This keeps agents informed and ready, enabling prompt and well-prepared interactions that can significantly impact lead conversion rates.
ConVox provides number masking within LeadSquared CRM, replacing contact numbers to ensure customer privacy and confidentiality. This feature is crucial for businesses managing sensitive customer information.
Combining ConVox’s call center capabilities with LeadSquared’s CRM provides a single, centralized platform for all customer interaction data. Agents can access call histories, notes, and follow-up actions seamlessly, promoting more insightful and personalized interactions.
With ConVox integrated into LeadSquared CRM, agents can directly call leads with a single click, bypassing manual dialing errors. This feature saves time and ensures personalized, immediate engagement, enhancing customer experience.
All inbound and outbound calls made through ConVox are logged in LeadSquared CRM, along with detailed call dispositions that allow teams to categorize interactions. This logging aids in tracking the conversation’s purpose, outcome, and any necessary follow-up actions.
With industry-standard security protocols, including regular vulnerability assessments, ConVox and LeadSquared ensure secure data handling and compliance with regulatory requirements, including GDPR and HIPAA.
Combining LeadSquared’s robust CRM capabilities with ConVox’s cutting-edge call center solutions offers a comprehensive approach to managing customer relationships. The integration allows businesses to handle over 1000 concurrent users efficiently, supporting scalable operations as businesses grow.
Aligns with unique business processes, allowing you to deliver customized customer service and build strong, lasting client relationships.
Supports multiple clients on a single platform, offering cost-efficiency and flexibility as you expand.
Provides seamless interaction management with WebRTC integration for uninterrupted, clear voice communication.
