• 1800-102-3835
  • sales@deepijatel.com
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Salesforce CTI Integration
With Call Center Software

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Let us Know Your Integration Requirements!

    The sales and support teams of an organization serve as the cornerstones of any business-driven organization. It is imperative that these teams remain in continuous sync, working tirelessly around the clock to ensure exceptional customer experience is consistently delivered.

    ConVox seamlessly integrates with Salesforce CRM, which offers an complete viewpoint on customer and prospect data. This integration furnishes valuable insights into orders, accounts, recent and past interactions. Empowering your agents with the Salesforce integration lets the agent to quickly build rapports with customers. Ultimately, granting your business a competitive advantage.

    Agents will have the responsibility of engaging in conversations with customers, thereby improving the customer’s overall experience.

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    CTI Frame
    Click to Call
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    Lead pop-up
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    Call Management
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    Call Recording
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    Predictive Dialing
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    Progressive Dialing
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    Manual Dialing
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    IVRS
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    SKill Based Routing
    ENHANCE SALES WITH PERSONALIZED ENGAGEMENT:

    The integration lets your support team unlock higher sales closure rates through personalized customer engagement. Our solution provides a unified interface which displays complete customer profiles, also enabling agents to understand customer needs and deliver specific solutions, improving customer experience and driving conversions.

    TRANSFORM YOUR SALESFORCE INTO AN INTEGRATED SALES ENGINE

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    TRACK SALES PERFORMANCE USING THE INTEGRATED DASHBOARD:

    The integration of ConVox Dashboard with Salesforce helps supervisors to efficiently oversee agent workforce in real-time. They gain a broad perspective on various metrics such as call sources, ongoing calls, and call durations, enabling swift managerial actions if required.

         Salesforce Sign In:

            Integrated CTI dialer in Salesforce CRM page.

         Salesforce Lead Page:

            Lead details view with click to dial facility on the contact numbers.

         ACD in Salesforce:

            Calls are automatically connected to logged in & ready
            SFDC lead owner with details pop-up.

         Salesforce Lead pop-up:

            Auto lead creation for every new call with lead page pop-up.

     

         Call Wrap-up( ACW State ):

             Agents can fill in the data in Salesforcec under wrap up state
             and become ready for next caller.

         Post Call Summary to Salesforce:

             Call metrics of a lead are pushed to activity history
             tab of a lead after completion of every call
    BOOST AGENT PRODUCTIVITY BY AUTOMATING TASKS:

    Automating the two-way synchronization of data between ConVox and Salesforce eliminates the need for agents to switch between multiple applications to access customer’s information.

    TRANSFORM YOUR SALESFORCE INTO AN INTEGRATED SALES ENGINE

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    MINIMIZE ERRORS AND EXPEDITE RESPONSE TIMES WITH THE CLICK-TO-DIAL FUNCTIONALITY:

    Initiate calls to any CRM contact with just a simple click, eliminating the need for manual entry of contact numbers.

    Get In Touch With Our Experts

    Checkout our affordable solutions with the use of cutting edge technology

    1800-102-3835

    Get Connected
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