Best Contact Center Software for Banking & Insurance - Deepijatel

Revolutionize operations and elevate customer satisfaction with ConVox’s tailored Contact Center Software for Banking Services, robust Contact Center Solution for Insurance Organizations, and agile Contact Center Software for Finance Services. Designed for the BFSI sector, our omnichannel platform enhances communication, automates outreach, and ensures regulatory compliance across commercial banking, financial institutions, and insurance providers.

ConVox Banking Contact Center maximize the debt collection

ConVox Contact Center Software for Banking Services is crafted to address the unique needs of investment banking, asset management, and the insurance sector, helping organizations improve debt recovery and operational efficiency.

Reach out to your debtors by all Possible Means

ALTERNATE NUMBER DIALLING :
Enhance connectivity with up to 5 alternate numbers per debtor.
MULTIPLE MEDIA NOTIFICATION :
Reach debtors via voice, SMS, and email notifications.
AUTOMATIC SHUFFLING OF CALLER ID :
Adapt seamlessly to SIM or PRI interfaces for improved reach.

ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors

Prioritize and strategize effectively with tools designed for trade financing and debt management:

Bucket-Wise Debt Collection: Leverage predictive, progressive, and preview dialing to address various debtor segments.
Payment Cycle Management: Automate debtor outreach based on predefined billing cycles.
Disposition-Based Data Recycling: Reprioritize debtor data based on call outcomes for maximum efficiency.

Keep Track of Conversations

Stay ahead of communication challenges with ConVox’s advanced Contact Center Software for Finance Services, designed specifically for banks, insurers, and NBFCs.

DEBTORS CALL HISTORY DISPLAY :
Access detailed records of previous conversations, including dispositions and comments.
STICKY AGENT :
Assign repeat calls to the same agent for a seamless experience.
DATABASE MANAGEMENT :
Upload or update data in Excel, CSV, or API formats for enhanced accuracy.