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Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
Supervisor can listen to live calls and Agent can be trained on live call.
Inbuilt CRM displays customer details when call is connected.
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.
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