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Ecommerce Call Center Services & Solutions

A Convox Ecommerce Call Center Services & Solutions is a centralised hub where customers can reach out for support, information, or assistance with their online shopping experience. It is an essential part of any e-commerce business, as it provides a channel for customers to connect with the company and receive the help they need to complete their purchases.


Here are some key components of an online contact center for eCommerce:


Omni channels

Customers can reach the contact center through various channels, such as email, phone, chat, and social media. This ensures that they can choose the method that is most convenient for them.


High Volume inbound communication Handling

The ConVox solution’s ability to handle floods of calls comes in handy when e-commerce companies launch offers or festival discounts. Specially designed tools like a chatbot, IVRS, work-from-home agents, and the distribution of calls across geographies

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Running Sales Campaign

High-performance outbound communication features like predictive dialling, voice message broadcasting, WhatsApp, and SMS broadcasting with follow-up CRM help in managing sales campaigns for e-commerce.


Performance monitoring

Performance metrics such as call volume, wait times, and customer satisfaction scores should be monitored to ensure that the contact center is meeting its goals and delivering high-quality service.


Integration with e-commerce platforms

ConVox can be seamlessly integrated with the e-commerce platform used by the business. This ensures that customer data is synced across the systems, reducing the need for customers to repeat information.

Overall, a well-designed online contact center for e-commerce can help businesses build stronger relationships with their customers and increase sales by providing superior customer service.


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