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Healthcare Call Center Software

Healthcare call centres from ConVox are a robust and reliable solution to help those in need. Healthcare call centre solutions need to provide the best performance during critical times.

Online Healthcare Consultant

Robust and reliable solution

Healthcare call centres from ConVox are a robust and reliable solution to help those in need. Healthcare call centre solutions need to provide the best performance during critical times. Either to follow up on the patient’s treatment progress or just to be available to schedule medical appointments, healthcare organisations must be equipped with healthcare call centre software. Hospitals are using IVR systems for confirming or rescheduling patient appointments.

Deepija has provided a health insurance card from Star Health and Allied Insurance Company Limited to all its employees, thereby giving the best possible protection to all the employees of Deepija.


About Customer

The L. V. Prasad Eye Institute is a comprehensive eye health facility located in Hyderabad. As a World Health Organisation Collaborating Centre for Prevention of Blindness, the Institute offers comprehensive patient care, sight enhancement and rehabilitation services, and high-impact rural eye health programmes. Deepija helps healthcare organisations extend their presence in the virtual world.

Problem: A huge number of appointment calls are difficult to handle, and inefficient call handling results in more time per call.

Solution: L.V. Prasad Eye Institute uses Deepija’s IVRS application integrated with ConVox Call Centre Solution for centralised management of scheduling medical appointments for all their branches.



They have a well-managed appointment process with IVRS integrated with the call centre. Patients are now happy as they get vital appointment information on call all the time. The number of call attendants at the hospital was reduced to half, with a lesser workload.


Well managed Appointment process with IVRS integrated with call center


Patient Appointment Handling

A hospital receives calls for appointments with doctors and pathologists.


Code Blue Solution

Code Blue Solution can work by connecting a dedicated PRI from a service provider, an EPABX system, or a GSM gateway.


Intelligent Call Routing

The feature mentioned here is just one click. When the caller or agent gets the pop-up, there is an address book available on the screen so that he can forward the calls using the drop-down menu on the screen.


Emergency Call Handling

Emergency calls must be handled immediately, no matter how busy your reception desk is. ConVox ensures just that.



ConVox has an advanced unified IP-PBX built in. You can seamlessly use all features without using any other PBX. You also get a huge cost savings.


Video Recording

Live Video Interaction and Chat between Doctor and patient.


Agent Performance Report

It is to track all the agent reports, like All Reports, Operator Hourly Report, Daily Report, Monthly Report, Disposition Report, and Real-Time Screen.


Feedback System

Patients can provide their valuable feedback at any time during on-call services.


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