Designation : Call Center Executive

We are looking for a Call Center Executives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative target

• Previous experience in a Telecalling role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems
• Ability to multi-task, set priorities and manage time effectively
• Any Graduate
• Regional languages includes:- Tamil, Assamese, Marathi, Gujrati, Bengali, Telagu, Kannada, Odia, Punjabi, Malayalam

Competative Package + PF & Insurance Benefits