A ticketing system is a management tool that processes customer service requests as tickets, which are also known as cases or issues, depending on the type of request.
A ticketing system is a management tool that processes customer service requests as tickets, which are also known as cases or issues, depending on the type of request.
Interact, prioritize, and call to know customer issues in less time to build brand loyalty.
Monitor your team's performance to analyse and invest in getting the needed resources.
Automated operations to make agents more engaged and productive.
Unite CRM with the ConVox ticketing system for better conversation.
Our ticketing system collects and manages all customer support interactions from different platforms, including phone, email, WhatsApp, Facebook, and other social media channels.
This management system allows IT support agents to route various types of tickets to the correct department to obtain the fastest resolution.
The customer is notified at each status level of his ticket through his desired channel of contact, like email, WhatsApp, or SMS.
Call center software ticketing solution is a solution that helps a call center to manage its grievances /operations therefore increase the efficiency, effectiveness and get the best productivity from call center agents. Call center agents can access the right information and knowledge about a customer’s history to improve the overall customer experience.
Yes, a ticket can be generated on call by the agent in the CRM. Ticket details will be notified to the customer automatically by the solution.
Ticketing solutions can track analytics of titles of tickets ,ticket volume, resolution time, customer satisfaction and agent performance on handling tickets.
Yes, These solutions can be provided on cloud /on premises/hybrid as per customer requirement.
Yes, every stage of the ticket will be notified to the customer through SMS, email, WhatsApp as per customer preferred channel.
Ticketing tools can help you to rationalize your workflow by helping your organization ,create, update, resolve tickets for customer issues/requests.
By default we have three levels of escalations and can be extended as per organizational hierarchy.
Yes, Agents can login from anywhere to the solution using a VPN.
Yes, All the data is stored in the server for future references.
We do have our set of API’s for integrating any third party CRM.
We have multiple channels for customer interaction. WhatsApp, Email, SMS, chatbot and Social media platforms like Facebook, Instagram, Twitter ,etc.
