Future of Secure Communication with Power of Call Masking Solution
Power of Call Masking Solution: Customers can be served while privacy is ensured for their contact number. In case you have a confirmed auto booking Uber for your phone and you have waited nervously at the pick-up point or destination and the driver is unavailable to confer, you could at this point call an Uber […]
Read MoreSeamless Multi-Channel (CIM): Unified Contact Center Solutions
Unified Contact Center Solutions. Call centers will be compelled to develop new technology and communication methods to keep pace with consumer demands. Modern equipment, corporate systems, mobile technology, and online platforms can offer many communication channels between customers and companies and thus business processes require to modify in line with this innovation. A unified […]
Read MorePower up agents & Eliminate Dead leads with Predictive Dialers
Predictive Dialers to Power Up Agents. In this digital age, there’s a technological solution that can revolutionize the way call centers and sales teams to operate: Predicts when an agent will be necessary to facilitate customer interaction. Though these recent entrants may be perceived as competitors, to some extent they inadvertently help Salesforce by […]
Read MoreBridge Your Customer Engagement with ConVox Call Center Solutions
ConVox Call Center Solutions. Welcome to the future of customer engagement! Introducing the ConVox CCS App, a revolutionary bridge connecting your organization with enhanced customer solutions. Our cutting-edge application is designed to redefine the way you interact with your customers. ConVox CCS is not just another contact center software; it’s a transformative platform that […]
Read MoreHow Chatbots Are Revolutionizing E-commerce Industry?
Chatbots for E-Commerce Industry. Progress in the e-commerce world never remains stagnant, and the business world today is on the constant chase for new ways to revolutionize the experience of shopping. In all these waves of tech breakthroughs hitting upon mankind in the last decade, chatbots have been a revolution in themselves and have […]
Read MoreConVox Newsletter October 2023
Customer Success Stories:Transforming Customer Engagement: How ConVox Benefits Offshoot Agencies Offshoot agencies is Noida based, one of the leading BPOs is in India. They have seen enormous growth since their inception. Their passion for excellence has brought in leading banks and telcos of India as their customers. Their quest matches with our cutting edge BPO [...] Read MoreInbound vs outbound call center: Different solutions you need
Inbound vs Outbound Call Center. When it comes to call center types, there are two types: it brings room for choice in place of any hesitation which is only inside and outside. Furthermore, both the systems and their counterparts upon data search also make use of highly sophisticated software that helps to further boost […]
Read MoreWhat are 2023 BPO Trends and Expectations?
2023 BPO Trends and Expectations. Major shakeup in the BPO business was first considered this year, and it has so proven to be. More will be had by 2023. This is because numerous companies and BPOs are outsourcing contact center services as key trends and catalysts. This service will still be available in 2023 […]
Read MoreDifference Between a Multichannel Contact Center and Omnichannel Contact Center
Multichannel Vs Omni Channel Contact Center. If there are any two popular words that are always mixed up with each other, it would be omnichannel and multichannel. Some individuals may believe that omnichannel is simply a more sophisticated way of stating multichannel and that they initially refer to the same concept. Both multichannel and […]
Read MoreHow Call Center Software Benefits Financial Industry
Call Center Software for Financial Industry. Do you know that around 56% of consumers have higher expectations from call centers nowadays than a few years ago? Financial services companies have also boomed in digital adoption; about 80% of the people still prefer to speak live to the customer agents over the phone. One of the […]
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