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ConVox Petroleum Solution

Petroleum Industry’s Advancements in Telecom, it has a big role to play in Petroleum Distribution. Easy and transparent access to information is very important due to the monopoly of state owned companies in this sector.

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Package Includes

  • Automation of Petroleum distribution process.
  • Automation of Order Booking.
  • Automation of Truck Trip Planning.
  • Automation of Dispatch Process.
  • Customizable to any extent to exactly suite your requirements.

Benefit for Dealers

  • Save time and efforts of manual indent booking. Hence increase productivity.
  • Better service standards for dealers result in increased business.
  • Fast and Accurate booking. No human errors possible.
  • High level security in indent booking as 4 digit PIN number is needed apart from dealer code.
  • Judicious Truck Trip Planning as L1, L2 and RTKM is displayed at Truck selection.
  • Auto generation of Indent number based on date and index.

Benefit for petroleum Terminal

  • 24X7 booking of indents, helps them to place an order whenever they are comfortable.
  • Dealers can check the status of their indent any number of times without bothering any person.
  • Fast and Accurate booking. No human errors in booking.
  • Dealers can change their indent any number of times before Truck Planning.
  • Greater transparency in the indent booking process. All the dealers are treated equally.
  • Dealer can voice their complains and suggestions directly to the top management

System Components

  • IVRS for Indent Booking and Status Enquiry.
  • IVRS for changing Indent after Booking and Before Truck planning.
  • IVRS for Recording Complaints and Suggestions.
  • Dealer Database Management.
  • Truck Database Management.
  • Truck RTKM Monitoring.
  • Order Filling/ Truck Trip Planning.
  • Dispatch/ Dispatch Report Printing.
  • System Reports.

Well managed Appointment process with IVRS integrated with call center


Multi-Level IVR

Sub IVR are created under main IVR to intake more user input.


Call Recording

Records all the Calls (100% Recording).


MIS Reports

Complete and comprehensive reporting of your Calls & Campaigns.


Monitoring Tools

All Resources like Servers, Calls, Campaign Can be Monitored live.


Voice Mail

Caller can leave a voice message when nobody available to take call.


Single Number

User can specify a single number for all type of caller.

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Call Forwarding

Calls are forwarded to a given number based on caller input.


Missed Call Handling

Captures data of caller incase all users are busy.

CUSTOMER STORIES of ConVox Petroleum Solution

Our client case studies of ConVox Petroleum Solution

Our Happy Clients

Brand trusted by more than 3000 Clients across the World

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