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ConVox Petroleum Solution

Petroleum Industry’s Advancements in Telecom, it has a big role to play in Petroleum Distribution. Easy and transparent access to information is very important due to the monopoly of state owned companies in this sector.

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Package Includes

  • Automation of Petroleum distribution process.
  • Automation of Order Booking.
  • Automation of Truck Trip Planning.
  • Automation of Dispatch Process.
  • Customizable to any extent to exactly suite your requirements.
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Benefit for Dealers

  • Save time and efforts of manual indent booking. Hence increase productivity.
  • Better service standards for dealers result in increased business.
  • Fast and Accurate booking. No human errors possible.
  • High level security in indent booking as 4 digit PIN number is needed apart from dealer code.
  • Judicious Truck Trip Planning as L1, L2 and RTKM is displayed at Truck selection.
  • Auto generation of Indent number based on date and index.
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Benefit for petroleum Terminal

  • 24X7 booking of indents, helps them to place an order whenever they are comfortable.
  • Dealers can check the status of their indent any number of times without bothering any person.
  • Fast and Accurate booking. No human errors in booking.
  • Dealers can change their indent any number of times before Truck Planning.
  • Greater transparency in the indent booking process. All the dealers are treated equally.
  • Dealer can voice their complains and suggestions directly to the top management
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System Components

  • IVRS for Indent Booking and Status Enquiry.
  • IVRS for changing Indent after Booking and Before Truck planning.
  • IVRS for Recording Complaints and Suggestions.
  • Dealer Database Management.
  • Truck Database Management.
  • Truck RTKM Monitoring.
  • Order Filling/ Truck Trip Planning.
  • Dispatch/ Dispatch Report Printing.
  • System Reports.
Features

Well managed Appointment process with IVRS integrated with call center

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Multi-Level IVR

Sub IVR are created under main IVR to intake more user input.

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Call Recording

Records all the Calls (100% Recording).

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MIS Reports

Complete and comprehensive reporting of your Calls & Campaigns.

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Monitoring Tools

All Resources like Servers, Calls, Campaign Can be Monitored live.

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Voice Mail

Caller can leave a voice message when nobody available to take call.

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Single Number

User can specify a single number for all type of caller.

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Call Forwarding

Calls are forwarded to a given number based on caller input.

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Missed Call Handling

Captures data of caller incase all users are busy.

CUSTOMER STORIES of ConVox Petroleum Solution

Our client case studies of ConVox Petroleum Solution

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