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ConVox WhatsApp Messaging Solution

The ConVox WhatsApp Messaging Solution is a powerful tool designed to help businesses communicate seamlessly and share data efficiently. It offers a user-friendly, real-time platform that enhances customer engagement and simplifies messaging workflows.
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Product Overview

ConVox WhatsApp Messaging Solution provides a centralized communication hub, streamlining the process of sending messages, notifications, and data within an organization. More than just a data-sharing platform, it integrates real-time communication and information management, significantly improving business efficiency and customer satisfaction.

Product Features of WhatsApp Messaging Solution

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WhatsApp Integration

The ConVox WhatsApp Messaging Solution seamlessly integrates with WhatsApp, enabling direct customer interaction and fostering personalized engagements.

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Sending Notifications

Easily send important notifications to customers and teams, ensuring that no critical message is missed, thus improving real-time communication.

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Session Monitoring

Track and record customer interactions to gain valuable insights into engagement patterns and enhance your communication strategies.

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Average Chat Timing

Monitor and analyze customer chat durations to assess conversation effectiveness and improve customer service response times.

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Application Registration

Ensure secure communication with robust access control and data management, safeguarding sensitive customer data.

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User Roles and Permissions

Customize user roles to define access levels, ensuring that only authorized personnel handle critical information.

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Notification Delivery Tracking

Track message delivery and read status, helping businesses gauge message impact and refine communication efforts.

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Read and Unread Notifications

Identify read and unread messages to prioritize follow-ups, ensuring that important communications are never overlooked.

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Notification Failure Analysis

Get real-time insights into message delivery failures, allowing for immediate troubleshooting and strategy adjustments.

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Creating Templates

Standardize communication by creating predefined message templates, ensuring consistent branding and efficient message delivery.

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User Management

Assign specific roles and permissions to team members, ensuring controlled access and streamlined operations.

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WhatsApp Settings

Configure custom WhatsApp settings to align with business needs, including automated replies and scheduled messages for optimal delivery.

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Reports

Access detailed reports on customer interactions and WhatsApp messaging performance, helping businesses refine their communication strategy for better engagement and customer satisfaction.

User Advantages

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Available round the clock

Additionally, you can access your email on multiple devices, such as your phone, tablet, or laptop. This way, you can stay connected no matter where you are. Furthermore, email allows for seamless communication and collaboration with colleagues and clients, fostering a more efficient and productive work environment.

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Detailed Description

Furthermore, Email works for you and your customers. No matter your location, both parties can engage in detailed communication. In addition, customers can present comprehensive information about their queries, and you can provide thorough solutions!

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Traceable Emails

Emails enable in-depth communication. Moreover, customers can provide specifics, and you can craft solutions showcasing your commitment. Furthermore, email allows file attachments and facilitates tracking past conversations with ticket IDs.

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Cost-efficient System

Emails enable in-depth communication. Moreover, customers can provide specifics, and you can craft solutions showcasing your commitment. Furthermore, email allows file attachments and facilitates tracking past conversations with ticket IDs.

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Confidential Security

First, emails enable in-depth communication with details and solutions. Additionally, attachments and tracked tickets aid resolution. Importantly, email offers secure, private conversations.

WhatsApp Messaging Solution Video

Click to know more about ConVox Total Messaging Solution

FAQs

Is campaigning is possible with messaging console?

Yes, Whatsapp campaigning is available in our system. We can configure your own templates and campaign and you can schedule it according to the requirement. 

Is WhatsApp integration available in the ConVox Messaging Console? How do I set it up?

Yes, WhatsApp integration is available. You can set it up by accessing the general WhatsApp settings and we are partnered with Wati, we can directly connect WATI with our application easily and we are open to connect with third party vendors. 

How does chat assignment work in the ConVox Messaging Console? Is it automatic or do I have to do it manually?

In the ConVox Messaging Console, chat assignment can be both automatic and manual. This means you can either let the system automatically send chats to agents, or the message will land to every agent, and based on the availability the agent will pick the chat. The automatic way shares chats based on certain rules, like who is free based on last login agent. 

How will I receive alerts and updates in the ConVox Messaging Console?

You will get alerts and updates in the report/dashboard part of the ConVox Messaging Console. This is where the system shows all the important notifications. Make sure to check these alerts regularly to stay updated on anything that might affect how the system works.

What is Dashboard Analytics in the ConVox Messaging Console?

Dashboard Analytics is like a control center in the ConVox Messaging Console. It shows you important data and how well your system is performing, all in one place. You’ll find key information about your system’s activities and metrics, helping you to understand and manage your operations more effectively. 

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