• 1800-102-3835
  • sales@deepijatel.com

ConVox WhatsApp Messaging Solution

WhatsApp Messaging Solution by ConVox is a powerful tool that helps businesses to communicate and share data more effectively.
Request a Demo
ConVox-Total-Messaging-solution-Image

Product Overview

ConVox WhatsApp Messaging Solution is the answer of all your whatsapp messaging services queries. It provides an easy platform for communication and data sharing while centralizing this thus simplifying the it process. It accumulates its sources of information and ways of communication ensuring any form of message, notification or data reaches its destined receiver within the organization .However, it is not just a data collection tool but also a messaging platform that integrates communication and information, and thus enhancing business operation efficiency.

Product Features of WhatsApp Messaging Solution

WhatsApp Integration icon

WhatsApp Integration

Expanding its advantages, the ConVox WhatsApp Messaging Solution seamlessly incorporates with WhatsApp facilitating customer interaction and nurturing tailored engagements.

Sending Notifications icon

Sending Notifications

Furthermore, the ConVox WhatsApp Messaging Solution empowers you to send notifications to both customers and teams. This ensures important messages are never overlooked, fostering better communication across the board.

Session Monitoring icon

Session Monitoring

The ConVox WhatsApp Messaging Solution enables you to track and record customer interactions. As a result, this valuable data provides insights into customer engagement, thus enabling you to refine communication strategies for optimal results.

Average Chat Timing icon

Average Chat Timing

The Solution also offers the ability to monitor and analyze the average time spent in customer chats. Consequently, this data sheds light on conversation depth and effectiveness, empowering you to identify areas for improvement in your customer service interactions.

Application Registration Icon

Application Registration

Underpinning this secure communication, the ConVox WhatsApp Messaging Solution boasts robust functionality for access control and data management. Moreover, this ensures sensitive information remains protected within the messaging platform.

User Roles and Permissions Icon

User Roles and Permissions

Further enhancing security, the ConVox WhatsApp Messaging Solution allows you to tailor access and responsibilities for different team members based on their roles within the platform. This ensures only authorized personnel can view and manage sensitive information.

Notification Delivery Tracking Icon

Notification Delivery Tracking

The ConVox WhatsApp Messaging Solution also provides detailed insights into message delivery, read status, and any potential issues. This empowers you to gain a clear understanding of message impact and ensure your communications are reaching and resonating with your audience.

Read and Unread Notifications Icon

Read and Unread Notifications

Leveraging this insight, the ConVox WhatsApp Messaging Solution allows you to distinguish between read and unread notifications. This empowers you to prioritize targeted follow-ups and tailor your communication for maximum impact.

Notification Failure Analysis Icon

Notification Failure Analysis

Additionally, the ConVox WhatsApp Messaging Solution offers real-time monitoring and reporting, allowing you to track the delivery status of your messages. Consequently, you can promptly troubleshoot any issues and adjust your messaging strategy as needed.

Creating Templates Icon

Creating Templates

To further streamline communication, the ConVox WhatsApp Messaging Solution allows for the creation of templates. This empowers you to standardize messages, ensuring both efficiency in sending frequent updates and consistent brand messaging across all customer interactions.

User Management-Icon

User Management

Additionally, ConVox provides user management features for controlling access and permissions. Consequently, you can assign specific roles to different team members, granting them the precise level of access needed to perform their tasks effectively.

WhatsApp Settings Icon

WhatsApp Settings

The ConVox WhatsApp Messaging Solution also offers the ability to configure settings to align with your business requirements. This includes setting up quick responses for frequently asked questions and scheduling messages for optimal delivery times. Consequently, this level of customization ensures your WhatsApp communication strategy is truly tailored to your specific needs.

Reports Icon

Reports

The Solution provides comprehensive reporting capabilities, which includes detailed appointment information and dedicated WhatsApp tracking reports. Moreover, analyzing this data empowers you to gain valuable insights into platform performance, identify areas for improvement, and ultimately refine your communication strategies for maximum effectiveness.

User Advantages

database icon

Available round the clock

Additionally, you can access your email on multiple devices, such as your phone, tablet, or laptop. This way, you can stay connected no matter where you are. Furthermore, email allows for seamless communication and collaboration with colleagues and clients, fostering a more efficient and productive work environment.

in-out-icon

Detailed Description

Furthermore, Email works for you and your customers. No matter your location, both parties can engage in detailed communication. In addition, customers can present comprehensive information about their queries, and you can provide thorough solutions!

reports-icon

Traceable Emails

Emails enable in-depth communication. Moreover, customers can provide specifics, and you can craft solutions showcasing your commitment. Furthermore, email allows file attachments and facilitates tracking past conversations with ticket IDs.

conference icon

Cost-efficient System

Emails enable in-depth communication. Moreover, customers can provide specifics, and you can craft solutions showcasing your commitment. Furthermore, email allows file attachments and facilitates tracking past conversations with ticket IDs.

chats-icon

Confidential Security

First, emails enable in-depth communication with details and solutions. Additionally, attachments and tracked tickets aid resolution. Importantly, email offers secure, private conversations.

BUILDING THE FUTURE

Latest From the Blog

Transforming the Restaurant Industry Website Blog Featured Image

Transforming the Restaurant Industry Business – WhatsApp Messaging Solution

WhatsApp Messaging Console Video Featured Image
WhatsApp Messaging Console
Step into the Future of Messaging with WhatsApp Solutions
Streamline Customer Communication with ConVox WhatsApp Messaging Solution

WhatsApp Messaging Solution Video

Click to know more about ConVox Total Messaging Solution

Know More

FAQs

Is campaigning is possible with messaging console?

Yes, Whatsapp campaigning is available in our system. We can configure your own templates and campaign and you can schedule it according to the requirement. 

Is WhatsApp integration available in the ConVox Messaging Console? How do I set it up?

Yes, WhatsApp integration is available. You can set it up by accessing the general WhatsApp settings and we are partnered with Wati, we can directly connect WATI with our application easily and we are open to connect with third party vendors. 

How does chat assignment work in the ConVox Messaging Console? Is it automatic or do I have to do it manually?

In the ConVox Messaging Console, chat assignment can be both automatic and manual. This means you can either let the system automatically send chats to agents, or the message will land to every agent, and based on the availability the agent will pick the chat. The automatic way shares chats based on certain rules, like who is free based on last login agent. 

How will I receive alerts and updates in the ConVox Messaging Console?

You will get alerts and updates in the report/dashboard part of the ConVox Messaging Console. This is where the system shows all the important notifications. Make sure to check these alerts regularly to stay updated on anything that might affect how the system works.

What is Dashboard Analytics in the ConVox Messaging Console?

Dashboard Analytics is like a control center in the ConVox Messaging Console. It shows you important data and how well your system is performing, all in one place. You’ll find key information about your system’s activities and metrics, helping you to understand and manage your operations more effectively. 

Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

Get Connected
cta