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  • 1800-102-3835
  • sales@deepijatel.com

Voice BOT

Enhance customer service with ConVox Voice Bot, a cloud-hosted AI solution designed to handle routine inquiries, provide instant responses, and collect essential data. This 24/7 self-service tool ensures higher customer satisfaction while significantly reducing operational costs.

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Service Overview

ConVox Voice Bot is an AI-driven voice broadcasting solution that proactively engages with customers using Natural Language Processing (NLP). It delivers an experience similar to interacting with a live agent. Powered by AWS, Azure, and GCP AI tools, it enables businesses to automate customer interactions efficiently. 

With advanced web-based monitoring and reporting tools, administrators can track real-time responses, call recordings, and analytics, ensuring complete visibility into customer interactions.

Benefits of ConVox Hosted Platform

Omni Channel Contact Center Solution features

Features

  • Operates from multiple interconnected data centers for seamless connectivity.
  • Integrated with multiple telecom operators and high-speed data bandwidth providers.
  • Dedicated assistance across multiple communication channels.
  • Ensures data protection with regular VAPT assessments and site-to-site VPN connectivity.
  • Site – to – Site VPN

Advantages

Robust infrastructure for high uptime

  • Ability to route calls from one location to another gives a huge channel pool.
  • Database storage at multiple locations for redundancy of backup.

Quick, Easy and No Capex Hosted solution

  • Ensures no down time due to Telecom operator or ISP breakdowns.
  • Scale up or scale down quickly as per business needs.

Specific advantage for Indian clients

  • Availability of different series and mobile numbers (80 Bangalore, 867 Vijayawada, 771 Raipur) for your outbound dialing campaigns.
  • NDNC Scrubbing
  • Maintenance free
  • Anywhere access

Service Features

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Lead Check Feature

Built-in feature to verify and categorize valid and non-valid numbers from a database.

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List Management

Supports multiple calling lists for organized campaign execution.

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List Scheduler

Allows businesses to schedule broadcasts in advance for better engagement.

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Call Recording

100% call recordings available for compliance and quality analysis.

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Campaign Management

Runs multiple campaigns simultaneously, increasing efficiency.

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Reports

Download instantaneous, detailed reports for better decision-making.

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DNC Panel

Integrated Do Not Call (DNC) panel for regulatory adherence.

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Real Time dashboard

Provides live updates on ongoing calls and campaign performance.

Advantages

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Automated Solution

Handles high-volume customer interactions without human intervention, ensuring uninterrupted service.

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Improved customer experience

Supports regional languages, providing a personalized experience for diverse customer segments.

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Decreased operational costs

Automates simple interactions, reducing the need for human agents and lowering operational expenses.

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Personalized Messages

Customizable voice bots can be deployed for different business use cases simultaneously.

Why Choose Deepija for this service?

20+ Years of Expertise – Proven track record in contact center automation and AI-driven solutions. 

Industry-Leading AI Integration – Utilizes advanced NLP and AI tools for accurate and seamless voice interactions. 

Scalable & Secure – Designed for businesses of all sizes, ensuring scalability, data security, and compliance. 

Deepija Telecom’s ConVox Voice Bot enables businesses to streamline operations, enhance customer interactions, and maximize efficiency through AI-driven voice automation.

CUSTOMER STORIES of Voice Bot

Our client case studies of Voice Bot

FAQs

Can we make a flow in regional languages?

Yes. We use cloud engines such as AWS/AZURE/GCP for regional languages bot.

How many questionnaires can be added?

There’s no such limit on the interactive messages.

What is the limit of the data uploaded in the process?

You can upload any amount of data but the concurrent dialing will depend on the number of channels subscribed.

What tool is used to convert TTS and STT?

We use cloud engines such as AWS/AZURE/GCP and our own AI engine too based on the bot flow.

Are there any recurring charges?

There will be recurring charges for the API usage for STT and TTS.

What are the per call charges?

Per call charges will depend on the amount of time spoken as it is linked to the API consumption.

Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

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