Telecom Contact Center Industry has a vast range of industrial needs and Deepija Telecom has built a comprehensive Customer Interaction Management Solution especially tailored for Telecom Industry and eased the address these requirements effectively & efficiently.
In the ever-evolving telecom industry, the need for efficient customer interaction management is paramount. ConVox’s Telecom Contact Center Suite offers a comprehensive solution tailored specifically to meet the diverse requirements of telecom businesses. Designed with scalability and efficiency in mind, this suite simplifies operations, enhances customer engagement, and ensures seamless communication management.
Premise Based Solution
Ideal for on-site operations, the Premise-Based Solution enables dialing through servers located at the DSA premises. This solution can be deployed with or without PCs at agent desks, ensuring flexibility for different setups.
For smaller teams with less than 25 seats, the Centralized Dialing Solution offers a cost-effective option. By utilizing centralized servers, agents receive calls directly on their mobile phones, eliminating the need for extensive hardware infrastructure.
Provide self-service options for callers, collect inputs, and route calls effectively.
Monitor all resources, including agents, servers, calls, and campaigns, through a live dashboard.
Record all calls for training, compliance, and performance monitoring.
Manage schedules, monitor conferences, and handle accounts through a user-friendly web portal.
Assign a single number to handle all types of inbound calls, ensuring simplicity for customers.
Capture caller data when all agents are busy, ensuring no interaction is missed.
