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Contact Center Solution for Telecommunication Industry

Streamline operations and deliver seamless customer service with ConVox’s specialized Contact Center Software for Telecommunication Industry. Built for high-demand telecom environments, it offers a scalable and efficient way to manage customer interactions across channels.

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Built for Modern Telecom Operations

The telecom sector demands speed, reliability, and control. ConVox’s Contact Center Solution for Telecommunication Industry is engineered to simplify complex workflows, enhance agent productivity, and ensure uninterrupted service. From high-volume call handling to real-time monitoring, it’s a comprehensive platform for telecom businesses.

Premise Based Solution

Ideal for on-site operations, the Premise-Based Solution enables dialing through servers located at the DSA premises. This solution can be deployed with or without PCs at agent desks, ensuring flexibility for different setups.

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Centralized Dialing Solution

For smaller teams with less than 25 seats, the Centralized Dialing Solution offers a cost-effective option. By utilizing centralized servers, agents receive calls directly on their mobile phones, eliminating the need for extensive hardware infrastructure.

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Prioritize and Strategize

  • TOOLS FOR BUCKET WISE DEBT COLLECTION:
    Reach debtors in specific segments using predictive, progressive, and preview dialing.
  • PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING:
    Automate calls based on the debtor’s billing cycle.
  • DISPOSITION BASED DATA RECYCLING:
    Optimize call prioritization and data recycling based on previous call outcomes.
Features

ConVox's Telecom Contact Center Suite integrates advanced capabilities to streamline operations and improve efficiency

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IVR

Provide self-service options for callers, collect inputs, and route calls effectively.

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Call Monitoring

Monitor all resources, including agents, servers, calls, and campaigns, through a live dashboard.

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Call Recording

Record all calls for training, compliance, and performance monitoring.

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Web Portal

Manage schedules, monitor conferences, and handle accounts through a user-friendly web portal.

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Single Number

Assign a single number to handle all types of inbound calls, ensuring simplicity for customers.

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Missed Call Handling

Capture caller data when all agents are busy, ensuring no interaction is missed.

CUSTOMER STORIES of Telecom Contact Center

Case Studies - Contact Center Software for Telecommunication industry

Our Happy Clients

Brand trusted by more than 1500+ Clients across the World

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Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

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