Effective, Complete and Comprehensive Solution for your contact center needs on cloud.
Outbound dial modes such as Predictive/ Progressive/ Preview/Manual can be configured to suit business process needs. Agents can work from home using an APP or login over a desktop/laptop as per the infrastructure availability.
Each client is provided services form a dedicated Virtual Machine rather a shared environment and hence enables data privacy. Clients get more security for their data as dedicated VMs are allocated rather than a shared environment for hosting.
Organizations benefit by leveraging all the features of an advanced call center by paying a subscription fee, without having to worry about the management and technicalities of the same.
Deepija Telecom is a market leader in developing Telecom Applications that help businesses to address the market challenges through innovations and latest technologies.
Deepija’s solutions are well tested and trusted by customers for over 20 years and continuing.ConVox Call Center Solution has been crafted and perfected through thousands of deployments both domestically and globally.
We are a premier provider of call center solutions that come with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities
Clients don’t need to setup any infrastructure. ConVox Hosts the servers and operator lines in Tier4 data center. Clients can access the solution over Internet and leverage all the features of call center.
Yes. Solution admin can set predictive dial mode and the desired pacing also.
We provide mobile look alike mobile numbers such as 80, 867, 771 and others.
There’s a dedicated helpline number for Hosted clients. Clients can call 24/7 for support or queries. Clients can also connect through channels such as Chatbot, Email, WhatsApp, Social media.
There are limited calling ,unlimited calling plans and also tailored plans to suit your pocket needs. You can reach us the same.
Yes we provide toll-free and virtual numbers on extra charges.
Yes, it is possible.
Subscription can be renewed monthly, quarterly, half yearly and yearly.
You can cancel your subscription at any point of time with 30days Notice.