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Softwares for Call Center

Enhancing Customer Experience Through Effective software solutions for your Call Center concerns.

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Omni Channel Solutions

Our call center solutions & services will revolutionize your contact center. Effective, Complete and Comprehensive Support for your contact center needs on cloud

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Call Center Solutions & Services

Smart Call Center Solutions & Services that supports to deliver highly exceptional customer experiences. Best Software Solutions for your Business.

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Our Products

Get the Best Solutions
& Services for your Call Center With Our Products

Smart
Call
Center
Solutions

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Predictive (Predictable) Dialer

Our Cloud-based call center software features a predictive dialer which automates outbound calling from a predefined list. It intelligently connects answered calls to agents, maximizing efficiency for outbound call centers. The uniqueness of the dialer is that. This technology predicts when a human agent will be available, eliminating wait times for your customers.

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Omni Channel Contact Center

Prioritize customer experience with our omni-channel contact center solution. We understand the importance of offering seamless communication options (live chat, email, etc.) which allows customers to choose their preferred channel, while consolidating data for a unified view within your ticketing system. Empower your team to deliver personalized support that leaves customers feeling valued. Ditch outdated systems and revolutionize your contact center operations for improved efficiency.

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IVR

Streamline inbound call routing and information gathering with our IVR system. This telephonic system utilizes prerecorded messages, text-to-speech, and speech-to-text technology with a DTMF interface for caller interaction. With this, customers can access information and provide details without needing to speak to an agent.

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Contact Center App

Our contact center app is a holistic customer service application designed to optimize communication processes and elevate customer satisfaction.

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Ticketing Management System

A centralized ticketing system is crucial for managing and tracking customer inquiries, service requests, and support issues. Our ticketing system ensures efficient handling and resolution of incidents, problems, and service requests.

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WhatsApp Solutions

Engage customers on their preferred platform with our dynamic WhatsApp solution. This versatile system seamlessly integrates with your call center capabilities, allowing customers to chat, share information, and leverage chatbots. You can even execute campaigns and integrate third-party APIs for a comprehensive WhatsApp interaction experience. Benefit from a secure, end-to-end management platform dedicated to optimizing your WhatsApp interactions!

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CRM

We offer integration with leading CRM software to streamline your customer relationship management. This technology-driven approach helps manage interactions with current and future customers, improve business relationships, and increase profitability.

Cloud Services

We bring high end Telecom Applications to you As Service (TAAS)

Other Products

Revolutionize your Products and Business with our Call Center Solutions & Services.

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Email Solution

Our Email Ticketing Solution is here to rescue you! With our personalized and automated system, you can effortlessly manage and accelerate your customer service. Say goodbye to endless manual sorting and hello to streamlined efficiency. Enhance customer satisfaction and improve response times with our cutting-edge solution.
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IP-PBX System

With our feature-rich IP PBX, you'll enjoy crystal-clear voice quality, seamless call routing, advanced call management features, and more. Experience the power of cutting-edge technology and take your business communication to new heights with Deepija Telecom's IP PBX. The ultimate telephony system that revolutionizes how you make and receive calls.
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Bulk Communication Tool

Reach your audience effortlessly with our powerful broadcasting system. Whether you need to notify customers, send personalized SMS messages, or engage with IVRS messages, our automated tool has got you covered. Save time and resources by effortlessly communicating with a large list of recipients.
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Audio Conference

The sophisticated solution that revolutionizes remote meetings. With our cutting-edge technology, you can seamlessly connect with two or more participants over any PSTN media. Whether it's a crucial business discussion or a collaborative brainstorming session, our Audio Conference ensures crystal-clear audio quality and hassle-free communication.

Our official Partners

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Careers

Join Our Team and Take Your Career to the Next Level

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With a flexible work environment

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Consistent recognition

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Constructive feedback

React Native Developer

Hyderabad
Software & Development
Full Time

HR Manager

Hyderabad
HR & Finance
Full Time

Our Happy Clients

We focus on ensuring the success of our clients has remained unchanged for more than two decades of leadership in providing best call center solutions & services.

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About Us

Deepija has highly motivated and experienced team of software engineers. It provides Contact Center as a Service (CCAAS) to Streamline your products and services.

They analyze the customer requirements accurately and provide best call center software & dialer and most appropriate solutions.

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Deepija Telecom Pvt. Ltd. was started in 2003 by Alok Kaushal and Deepak Agarwal to provide Smart Call Center Solutions & Call Center dialer, to enterprises. Deepija is a designer and developer of high quality telecom software solutions.

It provides affordable solutions with the use of cutting edge technology and a strong R&D base. It has a specialization in telecom application development using VoIP and CTI technologies. Deepija has currently providing their services from more than 5 countries including Saudi Arabia, India, Dubai, Ethopia, Nigeria & Kenya.

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Innovative

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Flexible

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Responsive

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Customer Focused

News related to Smart Call Center Solutions & Services

Latest Press Release for Call Center Solutions & Services

The Call Center software, Call Center dialer CONTENT AWAITED

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Testimonials

Clients simply love our work

Contact Us

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    phone us :

    1800-102-3835, 040-49325555

    mail us :

    support@deepijatel.com

    mail us :

    sales@deepijatel.com

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