A Convox contact centre E-commerce is a centralised hub where customers can reach out for support, information, or assistance with their online shopping experience. It is an essential part of any e-commerce business, as it provides a channel for customers to connect with the company and receive the help they need to complete their purchases.
Customers can reach the contact center through various channels, such as email, phone, chat, and social media. This ensures that they can choose the method that is most convenient for them.
The ConVox solution’s ability to handle floods of calls comes in handy when e-commerce companies launch offers or festival discounts. Specially designed tools like a chatbot, IVRS, work-from-home agents, and the distribution of calls across geographies
High-performance outbound communication features like predictive dialling, voice message broadcasting, WhatsApp, and SMS broadcasting with follow-up CRM help in managing sales campaigns for e-commerce.
Performance metrics such as call volume, wait times, and customer satisfaction scores should be monitored to ensure that the contact center is meeting its goals and delivering high-quality service.
ConVox can be seamlessly integrated with the e-commerce platform used by the business. This ensures that customer data is synced across the systems, reducing the need for customers to repeat information.
