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BPO Solutions

BPO is one of the most demanding sectors when it comes to the contact center solution. Here BPO Solutions for Contact Center runs as the backbone of there core business. Productivity, Efficiency, accuracy, Profitability everything has a great dependency on right selection of Contact Center Solution.


Option of Premises Based or Hosted Contact Center Solution

ConVox Hosted Call Center Solution presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox Hosted CCS is available as a SaaS model from 2 users’ subscription to 1000 users and more.
Outbound dial modes such as Predictive/ Progressive/ Preview/Manual can be configured to suit business process needs. Agents can work from home using an APP or login over a desktop/laptop as per the infrastructure availability.

Omni Channel Communication features

ConVox omnichannel Solution enables communication across all popular channels like Voice, Chat, social media & Email from a single user interface. It presents an integrated view of all channels for ease of management and maximum utilization of resources.
Omni-channel is Suitable for Incoming & Outgoing Process, IVR Enabled Contact Centers, Customer Service Agency, BPO, KPO, Debt Collection, Insurance Marketing, Customer Surveys and Loyalty Programs.

Omni Channel Contact Center Solution features

Predictive dialing on Hosted and Premises based versions.

The Convox predictive dialer uses multiple lines to move through a large volume of leads, and routes answered calls to the most idle agent. The contact’s information pops up on the agent’s screen as the call is routed to them. The convox predictive dialer itself disposes busy callers, voicemail boxes, no answers, disconnected numbers, and connects the agent only when a callee answers the call.

Voice Bot and Chat Bot

ConVox Voice bot allows a caller to navigate an interactive voice response (IVR) system with their voice. It is powered by artificial intelligence and Natural Language Processing.
ConVox Voice Bot is an AI based Voice broadcasting solution that dials customer and engages with them proactively by using Natural Language Processing. Powered by leading AI tools from AWS, Azure & GCP, Customers get the feel of communicating with a live agent. Admin can use the advance web-based monitoring and reporting tools to access the live responses and call recording.


External CRM Integration

Convox call center solution is very easy to integrate with any external CRM using webform integration or using APIs


Customizations – Quick and Easy

Customers can tailor made the functionalities as per the organizational requirements. Convox platform is very ease to adopt the customizations with the dedicated development team.


Work from Home Solution

Agents can work from home using an APP or login over a desktop/laptop as per the infrastructure availability using Convox call centre software.


App Based Agent workstation for Cellphones and Tabs

Convox Contact Center App has been built with expertise in the Telecom call center software solutions industry. Call Center software solution, which works with a mobile phone as an agent workstation. ConVox App offers most features of standard call center software with ease of setup and maintenance.


Call Center Software

ConVox App is suitable for Cold Calling, Direct & Indirect Selling Agency, Small Call Centers, Marketing Campaigns, Fund Raising Projects.


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