BPO is one of the most demanding sectors when it comes to modern communication tools. Our Call Center Software for BPO acts as the operational backbone, enabling precision, speed, and customer satisfaction. Whether handling customer service, collections, or tech support, a powerful Contact Center Solution for BPO Industry ensures smooth, scalable processes.
ConVox Hosted Call Center Solution provides a flexible platform for inbound, outbound, and blended contact centers. Available as a SaaS model, ConVox Hosted CCS supports subscriptions starting from 2 users to 1,000+ users. Outbound dial modes such as Predictive, Progressive, Preview, and Manual can be configured to align with business processes. Additionally, agents can work from home using the app or log in from desktop/laptop, depending on infrastructure availability.
ConVox’s Omni-channel platform isn’t just versatile—it’s engineered for performance across BPO environments. The unified interface empowers agents to manage Voice, Chat, Email, and Social Media with ease. From inbound help desks to outbound campaigns, our Help Desk Software for BPO delivers exceptional responsiveness and uptime.
The ConVox predictive dialer uses multiple lines to process a high volume of leads, routing answered calls to the most idle agent. The agent’s screen populates with the customer’s information as the call is connected. The predictive dialer disposes of busy callers, voicemail boxes, no answers, and disconnected numbers, connecting the agent only when a callee picks up the call.
The ConVox Voice Bot lets callers navigate an interactive voice response (IVR) system using their voice. Powered by AI and Natural Language Processing, the Voice Bot engages customers proactively, simulating communication with a live agent. Admins can access advanced web-based tools to monitor live responses and call recordings.
ConVox call center solutions integrate seamlessly with any external CRM, either through webform integration or APIs, providing a smooth and efficient experience for agents.
Customers can tailor the functionalities of the ConVox platform according to organizational needs. The platform’s ease of customization is supported by a dedicated development team, ensuring a personalized fit.
Agents can work from home using the ConVox call center software, which can be accessed via an app or desktop/laptop, depending on infrastructure availability.
The ConVox Contact Center App works as an agent workstation for mobile devices, offering key call center functionalities with ease of setup and maintenance.
The ConVox App caters to direct and indirect selling agencies, marketing teams, and remote workforces—making it the ideal Call Center Software for BPO operations needing agility and control.
