BPO is one of the most demanding sectors when it comes to contact center solutions. In this sector, BPO Solutions for contact centers serve as the backbone of core business operations. Productivity, efficiency, accuracy, and profitability all significantly depend on selecting the right contact center solution.
ConVox Hosted Call Center Solution provides a flexible platform for inbound, outbound, and blended contact centers. Available as a SaaS model, ConVox Hosted CCS supports subscriptions starting from 2 users to 1,000+ users. Outbound dial modes such as Predictive, Progressive, Preview, and Manual can be configured to align with business processes. Additionally, agents can work from home using the app or log in from desktop/laptop, depending on infrastructure availability.
ConVox’s Omni-channel Solution enables communication across various channels like Voice, Chat, Social Media, and Email from a single user interface. This integration offers an overview of all channels, facilitating easy management and maximizing resource utilization. The Omni-channel solution is ideal for incoming and outgoing processes, IVR-enabled contact centers, customer service agencies, BPOs, KPOs, debt collection, insurance marketing, customer surveys, and loyalty programs.
The ConVox predictive dialer uses multiple lines to process a high volume of leads, routing answered calls to the most idle agent. The agent’s screen populates with the customer’s information as the call is connected. The predictive dialer disposes of busy callers, voicemail boxes, no answers, and disconnected numbers, connecting the agent only when a callee picks up the call.
The ConVox Voice Bot lets callers navigate an interactive voice response (IVR) system using their voice. Powered by AI and Natural Language Processing, the Voice Bot engages customers proactively, simulating communication with a live agent. Admins can access advanced web-based tools to monitor live responses and call recordings.
ConVox call center solutions integrate seamlessly with any external CRM, either through webform integration or APIs, providing a smooth and efficient experience for agents.
Customers can tailor the functionalities of the ConVox platform according to organizational needs. The platform’s ease of customization is supported by a dedicated development team, ensuring a personalized fit.
Agents can work from home using the ConVox call center software, which can be accessed via an app or desktop/laptop, depending on infrastructure availability.
The ConVox Contact Center App works as an agent workstation for mobile devices, offering key call center functionalities with ease of setup and maintenance.
The ConVox App is perfect for cold calling, direct and indirect selling agencies, small call centers, marketing campaigns, and fundraising projects.
