Government Contact centers play a vital role in providing customer service and support to citizens who need assistance with government-related services. These helpline numbers are typically toll-free and operate 24/7. They work as ears and eyes of the Government machinery to connect with a large number of the citizen.
Many state helpline numbers in different sectors and domains are handled using ConVox. From Highly populous stats of India like Utter Pradesh to the most difficult terrain like Arunachal Pradesh are using ConVox to run their state helpline numbers.
With a Government Contact Center Solution in place, government agencies can streamline their communications processes and respond to citizen inquiries more quickly and efficiently. The goal of grievance management is to ensure that all grievances are heard, investigated, and resolved in a fair and timely manner.
Effective grievance management typically involves establishing clear procedures for reporting and addressing grievances. This can help to reduce the workload on government employees and improve overall productivity.
Public Distribution Suppliers for the Whole of Telangana and Andhra Pradesh states.
ConVox Prison Calling System enables Prisoners to make call to their home and legal services from prison. This is highly secure system. Specific rules given by prison department are implemented.
Currently all the jails of Stats of Telangana and AP are using this system. Apart from this few jails of Utter Pradesh and Rajasthan are also using this system.
ConVox Ticketing Solution is a software application that enables organizations to manage, track, and respond to customer inquiries, issues, and requests. It provides a centralized platform to Government Agencies for creating, assigning, and tracking tickets.
An audio conference is a virtual meeting in which multiple participants communicate with each other through audio channels, such as telephone lines, internet voice applications, or other communication platforms.
Audio conferences can be conducted through a variety of devices, including telephones, computers, and mobile devices, and can be used for a wide range of purposes, including business meetings, educational sessions, and social gatherings.
ConVox Hosted Call Center Solution presents a versatile platform for Inbound/ Outbound/ Blended Call Center. ConVox Hosted CCS is available as SaaS model from 2 users’ subscription to 1000 users and more.<br /> Outbound dial modes such as Predictive/ Progressive/ Preview/Manual can be configured to suit business process needs. Agents can work from home using an APP or login over to a desktop/laptop as per the infrastructure availability
Contact Center App has been built with expertise in the Telecom call center software solutions industry. Call Center software solution, which works with a mobile phone as an agent workstation. ConVox App offers most features of standard call center software with ease of setup and maintenance.</p> <p>Call Center Software- ConVox App is suitable for Cold Calling, Direct & Indirect Selling Agencies, Small Call Centers, Marketing Campaigns, Fund Raising Projects.
Multi-party voice conference bridge Can be operated in “Meet Me” or “Dial Out” or both modes at a time, Admin can view the ongoing conference through the web-based interface.
A chatbot is a computer program designed to simulate conversation with human users, especially over the internet. Chatbots are often powered by artificial intelligence or machine learning algorithms and can be used for a variety of purposes such as customer service, information retrieval, or entertainment. They can communicate through text-based or voice-based interfaces and are becoming increasingly popular in many industries due to their ability to provide efficient and personalized experiences for users.
Overall, a Convox contact centre can help to improve citizen engagement, streamline communication processes, and enhance data management and security for government agencies.
