Nestled in Hyderabad, the L.V. Prasad Eye Institute (LVPEI) stands tall as a nationally renowned beacon of hope for countless individuals seeking eye care. Recognized by the World Health Organization as a Collaborating Centre for Prevention of Blindness, LVPEI goes beyond providing complete patient care, sight enhancement, and rehabilitation services. Their leadership in impactful rural eye health programs expands access to vital care for underserved communities.
We are proud to partner with LVPEI in their ongoing mission to expand their virtual presence.
Challenge: Streamlining Appointment Scheduling
Managing a high volume of appointment calls was a significant hurdle, leading to inefficiencies and longer call durations.
Solution: Centralized Scheduling with ConVox
Fortunately, through the implementation of our IVR application integrated with the ConVox Call Center Software for Healthcare, LVPEI has achieved centralized management of medical appointment scheduling across all their branches. This has resulted in increased efficiency and improved patient experience.