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Education Operations Software Solutions

The education segment is vast, and ConVox has a significant presence within it. We have successfully implemented Education IVRS for distance education programs for central universities, a comprehensive CRM for KAB Education Consultant, and an education support call center for handling queries related to medical and engineering courses.

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Features

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ConVox Education Operations Software

The ConVox Hosted Education IVRS Solution is a highly cost-effective, quick, and efficient way to publish information like courses offered, facilities available, and admission notices for students and parents. The Education Calling Solution ensures easy accessibility in a dynamic and hassle-free manner.

ConVox developed an Education IVRS that allows students to retrieve their examination results by simply entering their hall ticket number. For the education sector, Deepija designed an IVR system integrated with the ConVox Call Center Solution, which provides credit card-related information.

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Requirement Summary

Results to be announced on 30 channels simultaneously. 

Users should get results by entering their roll number (hall ticket number). 

Rank details, including state rank, local university rank, and category rank, should be announced along with the results.

Our Solution

A hunting number was assigned to the 30 channels of the ISDN PRI line connecting the IVR server. Callers land directly on the IVR server, which greets them with an initial message and asks for the hall ticket number. Based on the input, the IVR server queries the MySQL database and announces the result.

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About Customer

ConVox designed the Education Solution for the A.P. State Engineering and Medical Entrance Test Conducting Body, a state agency responsible for organizing entrance exams for engineering and medical colleges.

IVR for examination result announcement Features

  • Runs on E1 ISDN PRI lines.
  • Utilizes Eicon Diva Cards as CTI hardware.
  • Developed on the Linux platform for performance and cost efficiency.
  • Takes roll numbers as input from users.
  • Announces results as “qualified/unqualified.”
  • Announces rank details, including state rank, university rank, and category rank.

Well managed Appointment process with IVRS integrated with call center

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Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

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Social Media

Facilitates customer interactions through platforms like Twitter and Instagram.

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MIS Reports

Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.

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Call Barge-In/Call Coaching

Allows supervisors to listen to live calls and train agents on the go.

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Call & Screen Recording

Records all the Calls and agent screens (100% Recording) for Training and Monitoring Purpose.

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Disposition Management

Marks completed calls with disposition and sub-disposition codes.

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IVR

Provides self-service for callers and collects input for call routing.

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Monitoring Tools

Enables real-time monitoring of agents, servers, calls, and campaigns.

CUSTOMER STORIES of Education Operations Software

Our client case studies of Education Operations Software

Our Happy Clients

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Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

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