The education segment is vast, and ConVox has a significant presence within it. We have successfully implemented Education IVRS for distance education programs for central universities, a comprehensive CRM for KAB Education Consultant, and an education support call center for handling queries related to medical and engineering courses.
The ConVox Hosted Education IVRS Solution is a highly cost-effective, quick, and efficient way to publish information like courses offered, facilities available, and admission notices for students and parents. The Education Calling Solution ensures easy accessibility in a dynamic and hassle-free manner.
ConVox developed an Education IVRS that allows students to retrieve their examination results by simply entering their hall ticket number. For the education sector, Deepija designed an IVR system integrated with the ConVox Call Center Solution, which provides credit card-related information.
Results to be announced on 30 channels simultaneously.
Users should get results by entering their roll number (hall ticket number).
Rank details, including state rank, local university rank, and category rank, should be announced along with the results.
A hunting number was assigned to the 30 channels of the ISDN PRI line connecting the IVR server. Callers land directly on the IVR server, which greets them with an initial message and asks for the hall ticket number. Based on the input, the IVR server queries the MySQL database and announces the result.
ConVox designed the Education Solution for the A.P. State Engineering and Medical Entrance Test Conducting Body, a state agency responsible for organizing entrance exams for engineering and medical colleges.
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Facilitates customer interactions through platforms like Twitter and Instagram.
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
Allows supervisors to listen to live calls and train agents on the go.
Records all the Calls and agent screens (100% Recording) for Training and Monitoring Purpose.
Marks completed calls with disposition and sub-disposition codes.
Provides self-service for callers and collects input for call routing.
Enables real-time monitoring of agents, servers, calls, and campaigns.
