Education Segment is vast and ConVox has a significant presence in it. We have successfully implemented Education IVRS for distance education for central universities. Comprehensive CRM for education consultant KAB, Education Support Call center for queries related to medical and engineering courses.
ConVox hosted education IVRS solution is a highly cost effective, quick and easy way to publish information like courses offered, facilities available, admission notice for students and parents and Education calling solution is easily accessed without any hassles in a dynamic way.
ConVox developed an Education IVRS which gives the examination results by taking the hall ticket number as Input.
Our Prestigious client : For Banking , Deepija designed an IVR System integrated with ConVox call center solution, which gives the credit card related information.
Results is to be announced on 30 channels simultaneously Users should get result entering roll number (Hall ticket number) as input from users Rank status, as all state rank, local university rank and category rank should be announced along with the result.
A hunting number is assigned to the 30 channels of ISDN PRI line connecting IVR server. Callers directly land on the IVR server. After the initial greeting message IVR asks for the hall ticket number (roll number). Based on this input IVR server makes a query to the “my SQL” database, and announces the result.
ConVox designed the Education Solution for the A.P. state Engineering and Medical Entrance test conducting body. Customer is an state agency responsible for organizing Engineering and medical tests for state engineering and medical colleges.
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Customer can interact with agent using social media platforms like Twitter, Instagram.
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
Supervisor can listen to live calls and Agent can be trained on live call.
Records all the Calls and agent screens (100% Recording) for Training and Monitoring Purpose.
Completed Calls can be marked with disposition codes and Sub-Disposition Codes.
To provide self service for caller and take input for call routing.
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
