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Banking Finance and Insurance Solutions

Our Banking Finance and Insurance Solution is designed to empower call centers within these industries to streamline operations, enhance customer interactions, and drive business growth.

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ConVox Banking Contact Center maximize the debt collection

Reach out to your debtors by all Possible Means
Prioritization and strategy for different levels of debtors
Keep Track of Conversations
Never Miss a Follow-Up (Promise to Pay)
Don’t Waste time or Irritate your Paid Customers

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Reach out to your debtors by all Possible Means

ALTERNATE NUMBER DIALLING :
System can dial up to 5 Alternate Numbers.
MULTIPLE MEDIA NOTIFICATION :
Can send reminders via Voice/SMS/Email.
AUTOMATIC SHUFFLING OF CALLER ID :
Option to use SIM or PRI interface.

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ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors

TOOLS FOR BUCKET WISE DEBT COLLECTION:
(Predictive/Progressive/Preview dialing methods for reaching debtors in various buckets.
PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING:
Debtor data will be called based on the set billing cycle.
DISPOSITION BASED DATA RECYCLING:
Prioritization and Recycling of Data is done basis the disposition

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Keep Track of Conversations

DEBTORS CALL HISTORY DISPLAY :
System displays previous call details along with dispositions and comments.
STICKY AGENT :
calls are sent to the same agent, who dialed or spoke to the debtors earlier.
DATABASE MANAGEMENT :
Data can be uploaded/updated in Excel, CSV and API format.

Features
Banking Finance and Insurance

Well managed Appointment process with IVRS integrated with call center

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Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

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MIS Reports

Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.

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Call Barge-In / Call Coaching

Supervisor can listen to live calls and Agent can be trained on live call.

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External CRM

Inbuilt CRM displays customer details when call is connected.

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Monitoring Tools

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

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Call & Screen Recording

Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.

CUSTOMER STORIES

Our client case studies

Corpone Staffing Case Study featured Image

Corpone Staffing Private Ltd

Corpone Staffing Case Study featured Image

Corpone Staffing Private Ltd

Airan Private Limited Case Study Featured Image

Airan Limited

Bank of Baroda UAE case study featured image

Bank of Baroda (UAE)

induslnd Bank Case Study Featured Image

INDUS IND BANK

Radiaant Captive Case Study Featured Image

Radiaant Captive India Pvt Ltd

bank of baroda- shared global services case study

Bank of Baroda- Baroda Global Shared Services Limited

GoDigit_Case Study_featured Image

Go Digit General Insurance Case Study

Star Health Insurance

Star Health Insurance Case Study

Our Happy Clients

Brand trusted by more than 3000+ Clients across the World

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BUILDING THE FUTURE

Latest Blogs - Banking Finance and Insurance

How Call Center Solutions are Shaping the Future of Banking Industry Website Blog featured image

How Call Center Solutions Shaping the Future of Banking Industry

Call Center Software for financial services blog featured image

How Call Center Software Benefits Financial Industry

5 Best Practices For Improving Your Omni-Channel Customer Service blog Featured Image

Best Practices to Improve Omni-Channel Customer Service Strategy

5 Ivr Use Cases For Banking Industry

IVR For Banking – 5 Use Cases in Call Center Solutions

Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

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