• 1800-102-3835
  • sales@deepijatel.com

Banking, Finance & Insurance

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ConVox Banking Contact Center maximize the debt collection

  • Reach out to your debtors by all Possible Means
  • Prioritization and strategy for different levels of debtors
  • Keep Track of Conversations
  • Never Miss a Follow-Up (Promise to Pay)
  • Don’t Waste time or Irritate your Paid Customers
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Reach out to your debtors by all Possible Means

  • ALTERNATE NUMBER DIALLING :
    System can dial up to 5 Alternate Numbers.
  • MULTIPLE MEDIA NOTIFICATION :
    Can send reminders via Voice/SMS/Email.
  • AUTOMATIC SHUFFLING OF CALLER ID :
    Option to use SIM or PRI interface.
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ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors

  • TOOLS FOR BUCKET WISE DEBT COLLECTION:
    (Predictive/Progressive/Preview dialing methods for reaching debtors in various buckets.
  • PAYMENT CYCLE MANAGEMENT/BUCKET WISE CALLING:
    Debtor data will be called based on the set billing cycle.
  • DISPOSITION BASED DATA RECYCLING:
    Prioritization and Recycling of Data is done basis the disposition
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Keep Track of Conversations

  • DEBTORS CALL HISTORY DISPLAY :
    System displays previous call details along with dispositions and comments.
  • STICKY AGENT :
    calls are sent to the same agent, who dialed or spoke to the debtors earlier.
  • DATABASE MANAGEMENT :
    Data can be uploaded/updated in Excel, CSV and API format.
Features

Well managed Appointment process with IVRS integrated with call center

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Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

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MIS Reports

Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.

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Call Barge-In / Call Coaching

Supervisor can listen to live calls and Agent can be trained on live call.

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External CRM

Inbuilt CRM displays customer details when call is connected.

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Monitoring Tools

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

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Call & Screen Recording

Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.

CUSTOMER STORIES

Our client case studies

Our Happy Clients

Brand trusted by more than 3000+ Clients across the World

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Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

Get Connected
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