...
  • 1800-102-3835
  • sales@deepijatel.com

Banking Finance and Insurance Solutions

Revolutionize operations and enhance customer satisfaction with ConVox’s tailored solutions for financial institutions, commercial banking, and the insurance industry. Designed to empower call centers, our solutions streamline workflows, ensure efficient communication, and support business growth across the banking financial services and insurance (BFSI) sectors.
banking-finance-insurance-banner
call-center-banner

ConVox Banking Contact Center maximize the debt collection

ConVox Banking Contact Center is crafted to address the unique needs of investment banking, asset management, and the insurance sector, helping organizations improve debt recovery and operational efficiency.

hero-Integrations

Reach out to your debtors by all Possible Means

  • ALTERNATE NUMBER DIALLING :
    Enhance connectivity with up to 5 alternate numbers per debtor.
  • MULTIPLE MEDIA NOTIFICATION :
    Reach debtors via voice, SMS, and email notifications.
  • AUTOMATIC SHUFFLING OF CALLER ID :
    Adapt seamlessly to SIM or PRI interfaces for improved reach.
bpo-industry

ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors

Prioritize and strategize effectively with tools designed for trade financing and debt management: 

  •  Bucket-Wise Debt Collection: Leverage predictive, progressive, and preview dialing to address various debtor segments. 
  •  Payment Cycle Management: Automate debtor outreach based on predefined billing cycles. 
  •  Disposition-Based Data Recycling: Reprioritize debtor data based on call outcomes for maximum efficiency.
Grievance-Management-banner

Keep Track of Conversations

Stay ahead of communication challenges with ConVox’s advanced tracking features tailored for financial institutions and the insurance BFSI sector:

  • DEBTORS CALL HISTORY DISPLAY :
    Access detailed records of previous conversations, including dispositions and comments.
  • STICKY AGENT :
    Assign repeat calls to the same agent for a seamless experience.
  • DATABASE MANAGEMENT :
    Upload or update data in Excel, CSV, or API formats for enhanced accuracy.

Features
Banking Finance and Insurance

Well managed Appointment process with IVRS integrated with call center

call-agents-icon

Automatic Call Distribution

Automatic Assignment of calls to the agents, so that each agent gets equal call load.

reports-icon

MIS Reports

Access detailed insights into agents, calls, campaigns, and operational metrics.

user-headphone-icon

Call Barge-In / Call Coaching

Supervisors can monitor live calls and train agents in real time.

chats-icon

External CRM

Display customer data instantly upon call connection for a personalized experience.

monitor-icon

Monitoring Tools

All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.

video-record-icon

Call & Screen Recording

Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.

Our Happy Clients

Brand trusted by more than 1500+ Clients across the World

clients logos

Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

Get Connected
cta