Banking Finance and Insurance Solutions

Revolutionize operations and enhance customer satisfaction with ConVox’s tailored solutions for financial institutions, commercial banking, and the insurance industry. Designed to empower call centers, our solutions streamline workflows, ensure efficient communication, and support business growth across the banking financial services and insurance (BFSI) sectors.

ConVox Banking Contact Center maximize the debt collection

ConVox Banking Contact Center is crafted to address the unique needs of investment banking, asset management, and the insurance sector, helping organizations improve debt recovery and operational efficiency.

Reach out to your debtors by all Possible Means

ALTERNATE NUMBER DIALLING :
Enhance connectivity with up to 5 alternate numbers per debtor.
MULTIPLE MEDIA NOTIFICATION :
Reach debtors via voice, SMS, and email notifications.
AUTOMATIC SHUFFLING OF CALLER ID :
Adapt seamlessly to SIM or PRI interfaces for improved reach.

ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors

Prioritize and strategize effectively with tools designed for trade financing and debt management:

Bucket-Wise Debt Collection: Leverage predictive, progressive, and preview dialing to address various debtor segments.
Payment Cycle Management: Automate debtor outreach based on predefined billing cycles.
Disposition-Based Data Recycling: Reprioritize debtor data based on call outcomes for maximum efficiency.

Keep Track of Conversations

Stay ahead of communication challenges with ConVox’s advanced tracking features tailored for financial institutions and the insurance BFSI sector:

DEBTORS CALL HISTORY DISPLAY :
Access detailed records of previous conversations, including dispositions and comments.
STICKY AGENT :
Assign repeat calls to the same agent for a seamless experience.
DATABASE MANAGEMENT :
Upload or update data in Excel, CSV, or API formats for enhanced accuracy.