Revolutionize operations and enhance customer satisfaction with ConVox’s tailored solutions for financial institutions, commercial banking, and the insurance industry. Designed to empower call centers, our solutions streamline workflows, ensure efficient communication, and support business growth across the banking financial services and insurance (BFSI) sectors.
ConVox Banking Contact Center maximize the debt collection
ConVox Banking Contact Center is crafted to address the unique needs of investment banking, asset management, and the insurance sector, helping organizations improve debt recovery and operational efficiency.
Reach out to your debtors by all Possible Means
ALTERNATE NUMBER DIALLING : Enhance connectivity with up to 5 alternate numbers per debtor.
MULTIPLE MEDIA NOTIFICATION : Reach debtors via voice, SMS, and email notifications.
AUTOMATIC SHUFFLING OF CALLER ID : Adapt seamlessly to SIM or PRI interfaces for improved reach.
ConVox Banking Contact Center Prioritize And strategize on Different Levels Of Debtors
Prioritize and strategize effectively with tools designed for trade financing and debt management:
Bucket-Wise Debt Collection: Leverage predictive, progressive, and preview dialing to address various debtor segments.
Payment Cycle Management: Automate debtor outreach based on predefined billing cycles.
Disposition-Based Data Recycling: Reprioritize debtor data based on call outcomes for maximum efficiency.
Keep Track of Conversations
Stay ahead of communication challenges with ConVox’s advanced tracking features tailored for financial institutions and the insurance BFSI sector:
DEBTORS CALL HISTORY DISPLAY : Access detailed records of previous conversations, including dispositions and comments.
STICKY AGENT : Assign repeat calls to the same agent for a seamless experience.
DATABASE MANAGEMENT : Upload or update data in Excel, CSV, or API formats for enhanced accuracy.
Features
Banking Finance and Insurance
Well managed Appointment process with IVRS integrated with call center
Automatic Call Distribution
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
MIS Reports
Access detailed insights into agents, calls, campaigns, and operational metrics.
Call Barge-In / Call Coaching
Supervisors can monitor live calls and train agents in real time.
External CRM
Display customer data instantly upon call connection for a personalized experience.
Monitoring Tools
All Call Center Resources like Agents, Servers, Calls, Campaign Can be Monitored live.
Call & Screen Recording
Records all the Calls and agents screens (100% Recording) for Training and Monitoring Purpose.