Core of Customer Care: Revealing the E-commerce Contact Center Hub
Core of Customer Care Revealing the E-commerce Contact Center Hub Introduction E-commerce, with its convenience and a vast array of products to choose from, has changed the way people shop. With this convenience, efficient and effective customer care becomes necessary. Therefore, at the core of caring for customers in this company is an […]
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How to maximize Omnichannel for your call/contact center
How to Maximize Omnichannel for your Call Center. If you have a call center then you must know that the channels used by your customers are changing. Now clients aren’t just calling-in to speak to agents anymore! They also want to use an online support center. This is the time to maximize Omnichannel […]
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