10 Ways to Engage Customers With Whatsapp ChatBot
10 Ways to Engage Customers With Whatsapp ChatBot. WhatsApp is the most popular messaging app that has become the must-have application on everyone’s smartphones. The WhatsApp business chatbot understands human behavior and connects naturally, just like speaking with a person. Using chatbots brands can engage more customers by sending automatic messages, files and […]
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Contact Center App: 2023 BPO Trends and Expectations
Contact Center App: 2023 BPO Trends and Expectations. Initially, it was assumed that this year would undergo significant upheaval for the BPO business, and that proved to be true. Moreover, it will undergo even more noteworthy changes by 2023. This is because numerous companies and BPOs are outsourcing contact center services as the […]
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The Best Call Center Dialer For Your Business.
The Best Call Center Dialer For Your Business. For every 10 calls, only 1 call is connected to an actual potential buyer. Imagine this in a call center where all your agent’s productivity is at stake against the numbers dialed every day. Further, for a business that relies on customer interactions, every call is […]
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How Cloud Communication can Simplify your Customer Support?
How Cloud Communication can Simplify your Customer Support? Today, we can say that cloud communications are the future of telecommunications. It provides voice and data services all over the internet rather than through cell towers or traditional landlines. This permits companies to save a lot of money on their phone bills along with increasing […]
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