ConVox Newsletter September 2023
Customer Success Stories:E-Bike Revolution of Africa gets a support leg of ConVox Spiro is Africa's foremost electric vehicle manufacturer. Of late they are getting a great media attention for their innovative way of replacing traditional bikes with e-bikes. Inbound and Outbound Customer interaction is a vital part of their business. Deepija Telecom’s ConVox Omni channel [...] Read More
How Call Center Software Benefits Financial Industry
Call Center Software Do you know that around 56% of consumers have higher expectations from call centres nowadays than a few years ago? Even though financial services are facing a little bit of a digital adoption boom, about 80% of people still choose to speak live to the customer agents over the phone. One of […]
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Leveraging WhatsApp Integration in Modern Call Centers
WhatsApp Integration WhatsApp, one of the most interesting communication tools, has more than 2 billion active users. Everything is taking place on WhatsApp, from brief business conversations to extended phone conversations or conference calls. In order to maintain a business dialogue, it also enables business owners to exchange documents, screenshots, voice notes, and more. In […]
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Best Practices to Improve Omni-Channel Customer Service Strategy
Omni Channel Customer Service Today, customer service has changed a lot compared to how it is used earlier. A few years ago, you could only deliver an email or call customer service when you had a query. Luckily, things have improved and changed a lot. Now, if you want to contact a company, you can […]
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10 Reasons Why You Should Move To Cloud Phone System
cloud based phone system Reliable and seamless communication are the key points to running your business effectively. To make communication better, cloud phone systems are now gaining much popularity. The most prominent advantage of a cloud-based phone system is that this does not rely on on-premise hardware. You just need a reliable and speedy internet connection. […]
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5 Popular Calls That IVR Made Easy To Handle
IVR Made Easy To Handle IVR is made easy to handle, When the number of calls increases, it becomes important to add a personal touch. That time, you will need a practical solution to handle your expanding customer base. Managing a high call volume is a good issue to have. It just takes some smart […]
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Omnichannel communication – How it is effective for call center?
omnichannel communication Omnichannel communication -how and why the omnichannel communication can drastically change the fate of call centers. Let’s see! In the changing era customers always look for an easy and convenient way to contact any company regarding their query, account details or any issue related to the product or service. Along with this, they […]
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Omni channel call center – 5 Steps to transform a call center
Omni Channel Call Center The call centers of the past could be defined as ‘tactical’ or ‘reactive’ solutions. Their function was to allow customers to communicate with a company if an issue arose, but they weren’t built to draw a customer in and leave them feeling satisfied with their overall experience. Time is a valuable […]
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5 Steps to transform your call center Into an Omnichannel
call center into an Omnichannel As call centers develop their multi-channel offerings, the demand is on to convey seamless experience with cross channels. Today, customers are expecting a rise from channel to channel with little to no endeavor. To consider the entire customer’s requirement it is a must to convert the call center into an […]
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Cloud IVR System for Call Centers – Top Benefits
Cloud IVR system Cloud IVR System is the first thing that a customer hears when he calls a call center. This response helps them to get relatable information and the best way to find the right agent to resolve their problems. Although a good IVR system mitigates customers’ and agents’ time still a bad one […]
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