An Introduction to IP-PBX The Future of Business Communication
An Introduction to IP-PBX The Future of Business Communication Particularly in business communication we as the sender and receiver of messages, value efficiency and flexibility. There’s IP-PBX (Internet Protocol Private Branch Exchange) which is a contemporary telecommunication solution that comprises both conventional phone systems and comprehensive internet facilities. This is hybrid technology that […]
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What Is IVR System and How to Perform IVR Testing?
IVR System Testing. IVR technology has grown to be one of the most effective and, to that extent, popular means of automation for customer contact services. Interactive voice response technology helps human agents free up valuable time to deal with more pressing business concerns and also reduces waiting times on a call, thus boosting […]
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How beneficial is an auto dialer to a business process?
Auto Dialer for Business Process. Every business call center needs an outbound solution for an automatic dialing system for better business performance. Normally, the auto dialer is used to call customer telephone numbers and passes relevant information to the agents through an automated message. It also transfers the call when answered to an agent. […]
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ARTIFICIAL INTELLIGENCE IN COLLECTION PROCESS IN BANKING
AI IN COLLECTION PROCESS IN BANKING. AI is beginning to modernize the collection process in banking. The technology can help you analyze an immense amount of data from various sources, showcasing new insights regarding delinquency risk and how to handle at-risk accounts. Plus, artificial intelligence can help you upgrade accuracy in dynamic situations […]
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Why do you need dialer software for an outbound call center?
Dialer Software for Outbound Call Center. For communicating to customers, agents need to dial-up each of their customer’s telephone numbers to reach out to them. This manual dialing of phone numbers takes up a lot of time and energy for an agent. This problem gave rise to the dialer software for outbound call center […]
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Cloud IVR System for Call Centers – Top Benefits
Cloud IVR System for Call Centers – Top Benefits. Cloud IVR System is the first thing that a customer hears when he calls a call center. This response helps them to get relatable information and the best way to find the right agent to resolve their problems. Although a good IVR system mitigates […]
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Successful Call Center Strategies to Improve Call Center Performance
Call Center Strategies to Improve Performance. With the onset of the digital age, demands of customers to call centers are constantly increasing so, to provide the best customer experience your call center needs to have some modern strategies to deal with a lot of unhappy customers. Call centers face process-related problems and to […]
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10 Ways to Engage Customers With Whatsapp ChatBot
10 Ways to Engage Customers With Whatsapp ChatBot. WhatsApp is the most popular messaging app that has become the must-have application on everyone’s smartphones. The WhatsApp business chatbot understands human behavior and connects naturally, just like speaking with a person. Using chatbots brands can engage more customers by sending automatic messages, files and […]
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Contact Center App: 2023 BPO Trends and Expectations
Contact Center App: 2023 BPO Trends and Expectations. Initially, it was assumed that this year would undergo significant upheaval for the BPO business, and that proved to be true. Moreover, it will undergo even more noteworthy changes by 2023. This is because numerous companies and BPOs are outsourcing contact center services as the […]
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