10 Ways to Engage Customers With Whatsapp ChatBot.
WhatsApp is the most popular messaging app that has become the must-have application on everyone’s smartphones. The WhatsApp business chatbot understands human behavior and connects naturally, just like speaking with a person.
Using chatbots brands can engage more customers by sending automatic messages, files and images, voice and videos. Here are 10 winning tips to create a great business:
1. Define Company Objectives and Create a Strategy:
Define the needs of a business needs and make a strategy to solve issues at WhatsApp chatbot that includes:
- Part of the chatbot in your company includes customer service, lead generation and more.
- Ways with WhatsApp solve the communication gaps.
- Measure the company’s performance with a chatbot.
2. Choose an API Provider:
Select an official WhatsApp partner with whom you can start building your chatbots. The easiest way to build a fully functional chatbot is to use a platform for a specific purpose.
3. Write a Flow Pattern for your Conservation:
Think about the frequently asked questions by customers and provide probable answers for them
4. Utilize the Capabilities of AI and give Power to your Chatbot:
- Automate persistent tasks and sign customers remotely.
- Answer FAQs and receive feedback through surveys.
5. Give a Unique Name
Give a specific name to your chatbot to make it act like a human. Your name must meet your brand’s values and reflect your brand’s identity.
- Decide your bot’s personality as well like a serious or funny bot, professional or super-friendly bot.
- Verify your bot’s tone like voice or wording.
- Identify your target audience to connect.
6. Focus on Specfic Proficiency:
Focus your chatbot on particular expertise to solve complex problems like finance or eCommerce.
- Focus on a few goals to ensure accurate conversation.
- Stay up-to-date and include an option for live human assistance.
7. Make your Chatbot User-Friendly:
Chatbots need to be clear and easy to understand. Make it as simple as possible for users.
- Allow users to interact with questions and offer buttons for answers.
- Keep a clean tone and avoid slang to keep a clean tone.
8. Notice Frustrated Customers and Divert the Communication to the Live Agent:
Detect them and offer assistance.
9. Get feedback through Whatsapp for better Customer Service:
Feedback is an imperative part of a business’s success. Use WhatsApp chatbots to get fast customer feedback at no extra cost.
10. Test your Success and Enhance it Regulary:
Chatbots are great at engaging customers and solving problems. Sometimes small details can make a huge difference.
