ConVox News Letter

Conversations That Take Us Further

This month, the ConVox team took our conversations across London, Mumbai and Dubai. From meeting industry leaders to connecting with customers and partners, it has been a month of new ideas, meaningful conversations and opportunities to represent ConVox on global platforms.

Here’s a quick look at what’s been happening at ConVox.

Connecting Beyond Borders

What happens when technology meets people? Conversations, ideas, and new possibilities.

This month, our teams were present across three exciting industry platforms.

Connected Britain 2026 | London

Connected Britain 2026 was a special experience for ConVox, with our own booth giving us the opportunity to showcase our solutions and connect with industry professionals.

The event also gave ConVox the opportunity to connect with the Deputy Commissioner of India in the UK. Representing ConVox, Mr. Alok Kaushal shared a meaningful interaction with the Deputy Commissioner—a proud moment for our team as we represented Indian technology on a global platform.

Global FinTech Fest 2026 | Mumbai

At Global FinTech Fest 2026, our team connected with professionals from the fintech ecosystem and explored conversations around technology, innovation and customer experience.

It was an opportunity to exchange ideas; understand evolving industry needs, and see how technology continues to shape the way businesses engage with their customers.

CX Live Show | Dubai

As an Innovation Partner at CX Live Show Dubai, ConVox had the opportunity to connect with CX professionals and business leaders from across the MENA region—from the UAE and Saudi Arabia to Qatar, Kuwait and Oman.

It was a great opportunity to share ideas, showcase our solutions, and connect with the people shaping the future of customer experience across the region.

Three cities. Three events. Countless conversations. One ConVox journey.

Managing thousands of customer conversations every day requires more than simply having a large team. It requires the right technology to help teams manage interactions, track performance, and respond efficiently.

Medvarsity Online Ltd, a leading healthcare ed-tech organisation, manages around 4,000 calls every day with a 170-agent setup. As its customer engagement operations grew, the organization wanted to improve call tracking, agent productivity, response times, and overall operational efficiency.

To address these needs, Medvarsity implemented a customized ConVox Call Center Solution with capabilities including multi-process assignment, customized reporting, SIM-wise calling, agent-wise SMS and flexible dialing modes such as predictive, progressive and manual dialing.

These capabilities helped create a more structured calling environment, giving the team better visibility into its operations while making it easier to manage high volumes of customer interactions.

The result was a more streamlined approach to call handling, improved operational visibility, and greater efficiency for the team.

Smarter Conversations. Faster Answers. Intelligent Customer Engagement.

Customers expect instant, relevant and personalised responses. The ConVox AI-Powered WhatsApp Bot helps businesses deliver intelligent customer interactions by combining website content, business knowledge and API integrations with the power of Large Language Models (LLMs).

Unlike traditional rule-based chatbots, it can interpret customer questions and generate relevant responses, helping businesses automate customer engagement and simplify information access.

Key Capabilities

• Intelligent Website Content Extraction: Automatically scrapes and processes website content to understand product information, services, FAQs and other relevant details, enabling the bot to answer customer queries using the available knowledge.
• Seamless API Integration: Connects with business APIs to retrieve information or trigger supported actions when required, enabling more dynamic, data-driven interactions beyond static FAQs.
• LLM-Powered Intelligent Responses: When a query cannot be answered using the provided documents or reference materials, the bot can use an LLM to interpret the user’s question and generate a relevant response, extending its ability to handle natural-language queries.

From finding information to enabling intelligent interactions, ConVox AI transforms WhatsApp into a smarter channel for customer engagement, helping businesses deliver more responsive and efficient customer experiences.