The ConVox Bulk Communication Tool is an automated system designed to notify calls, send SMS, IVRS messages to a list of recipients. The Bulk Communication tool helps you connect with a large audience simultaneously with bulk calls and common or personalized messages.
As per your business process requirement.
Can be integrated to any external PBX on standard interfaces like PRI/SIP.
SMS can be integrated within ConVox BCT.
You can send bulk messages through WhatsApp.
User Rights are Restricted and Password typing is masked.
Application is guarded against cross site attack.
Data Injection is prevented in MYSQL Server.
No user can view the reports without the login of admin.
Voice can be encrypted between server & agent to avoid snooping.
Bulk communication tools are automated systems that are designed to notify the same information for a large set of customers at a time using IVRS, SMS, WhatsApp.
Bulk communication tools serve as a backbone for promotional activities for any organization . It helps to reach a large set of customers and increase overall productivity in an efficient manner. It also enables easy tracking of customer response with quality of service.
BCT tools are used for improving customer experience and also increase the productivity of a call center by enabling them with the proper information.
Yes we have an option of creating your flow as per organization requirements.
Yes, we can pre schedule the blast timings ,the designed template will blast as per the desired timings to the target customers.
There is no limit for sending messages per day
Yes, a detailed DTMF report is provided for the analysis of customer response.
