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IP PBX Software

IP PBX software is a complete phone system that enables phone calls over IP data networks.

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Solution Overview

An IP PBX is a complete version of telephone system that enables telephone calls over IP data networks. Convox IP PBX is capable of accommodating the latest features in the IP PBX industry.It can be installed & interconnected with an existing PBX.

Product Features

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Voice Mail

When there is somebody available to take calls, callers can record a message through speaking.

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Follow Me

Calls are diverted to other extensions. When concerned people cannot answer or receive calls.<br />

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CDR Reports

The system provides complete and comprehensive reporting of Extensions & Calls.

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IVR

To provide self service for the caller and take input for call routing.

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Web Management

We provide browser based access for easy configuration and management.

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Global Directory

In the system, Global Contacts are managed and are visible to all users in the system.

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Call Forwarding

The solution forwards calls to a Mobile Number or other extensions when the user is not available.

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Conference

The system also facilitates Internal/External Conference modes.

WEB BROWSER BASES USER INTERFACE

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SMS

With an IP PBX system, you can send SMS to individual groups.

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Manage Contacts

The system also facilitates creation and management of contact groups.

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Fax

With an IP PBX, you can send and receive FAX by downloading or uploading TIFF Files.

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Chat

The system also facilitates easy access to chat with other extensions.

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Email

You can also use the system to Send E-mail to individuals or groups.

EXTENSION LEVEL FEATURES

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Follow Me

Any Calls not answered on the extension can be forwarded to any other extension or external number.

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Extension Phone

The system can be integrated with any choice of IP Phone, Soft Phone(with Headphone)or Analog Phone

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No Extension Hardware In Server

To install the solution, there wont be need of any additional hardware needed on the server side.

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Extension Rights Control

The user can control Extension Rights like allow call recording, View CDR, Web Login, Chat, SMS, Call Forwarding, Conference, Email ,Fax, can be set.

CONNECT WITH EXISTING INFRA.

"Bridging Your Customer Solutions"

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Email Integration

Email can be integrated with ConVox IP PBX.

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SMS Integration

SMS can be integrated with ConVox IP PBX.

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Customization

Any feasible customizations can be done as per your business process requirement.

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PBX Integration

The solution can be integrated to any external PBX on standard interfaces like PRI/SIP.

SECURITY ASPECTS

"To ensure security and integrity of your call center"

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Highly Secure Access

User Rights are Restricted and Password typing is masked.

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Voice Encryption

Voice can be encrypted between server & agent to avoid snooping.

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Session Handling

No user can view the reports without the login of admin.

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No Data Injection

Data Injection is prevented in MYSQL Server.

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Cross Site Attack

Application is guarded against cross site attack.

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CUSTOMER STORIES of ip pbx software

Our client case studies of ip pbx software

Click to know more about IP-PBX Presentation

FAQs

What is an IPPBX Call Center software?

An IPPBX is the private branch exchange ,it is a telecommunication device or system that provides a voice connection to desk telephone within fixed areas such as offices or buildings.

What are the benefits of IPPBX in call center software?

IPPBX solutions serve as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service with existing systems.

What is the purpose of IPPBX in a call center solution?

An IPPBX system acts as a central switching system for telephony calls within the organisation, it handles the internal traffic within the stations and acts as a gatekeeper to the outside world.

Does ConVox Call Center Software ensure 100% call recording (voice Logging) in call centers? How can the admin download the recordings?

Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.

Can agents schedule call backs in ConVox Call Center Software?

ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.

Can we monitor all call center agents in real time in ConVox Call Center Solution?

ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.

How do I Manage multiple IVR in ConVox call center software?

ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.

Is the Scheduler option available in the ConVox call center solution?

Yes, the Scheduler option is available in the ConVox call center solution.

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