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IP PBX Software

The ConVox IP PBX software is an all-in-one phone system designed to facilitate seamless phone calls over IP data networks.

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Solution Overview

The IP PBX is an advanced telephone system that allows communication over IP data networks. ConVox IP PBX integrates the latest industry features and can easily be installed or interconnected with your existing PBX setup, ensuring adaptability and ease of use. 

Product Features

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Voice Mail

Allows callers to leave messages when no one is available to take their calls, ensuring no communication is missed.

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Follow Me

Automatically redirects incoming calls to alternate extensions when the intended recipient is unavailable.

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CDR Reports

Provides detailed and comprehensive call and extension reports for effective monitoring and management.

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IVR

IVR enables callers to access self-service options and input data for efficient call routing.

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Web Management

Our system offers browser-based access, allowing for straightforward configuration and efficient management.

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Global Directory

The platform manages a centralized directory of global contacts, ensuring visibility and accessibility for all users within the system.

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Call Forwarding

When a user is unavailable, calls can be seamlessly redirected to a mobile number or other extensions, ensuring uninterrupted communication.

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Conference

The solution supports both internal and external conference modes, enabling versatile collaboration across teams and participants.

WEB BROWSER BASES USER INTERFACE

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SMS

Easily send SMS messages to individuals or groups directly through the IP PBX system, streamlining communication.

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Manage Contacts

Create and manage contact groups effortlessly within the system for better organization and accessibility.

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Fax

Send and receive faxes seamlessly by uploading or downloading TIFF files, ensuring reliable document sharing.

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Chat

Access the built-in chat feature to communicate conveniently with other extensions in real-time.

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Email

Leverage the system to send emails to individuals or groups, facilitating efficient communication across teams.

EXTENSION LEVEL FEATURES

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Follow Me

Missed calls are no longer a concern, as the system allows forwarding unanswered calls to another extension or even an external number, ensuring seamless communication.

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Extension Phone

Flexible integration options are available, whether you prefer IP Phones, Soft Phones (with headphones), or Analog Phones, making it adaptable to your existing setup.

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No Extension Hardware In Server

The solution eliminates the need for additional hardware on the server side, simplifying installation and reducing costs.

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Extension Rights Control

Administrators can tailor extension rights, including call recording permissions, viewing call data records, enabling web login, and managing functionalities like chat, SMS, call forwarding, conferencing, email, and fax.

CONNECT WITH EXISTING INFRA.

"Bridging Your Customer Solutions"

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Email Integration

Seamlessly integrate your email systems with ConVox IP PBX to centralize and enhance communication workflows.

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SMS Integration

Incorporate SMS functionality into your system, enabling efficient communication and instant message delivery through ConVox IP PBX.

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Customization

Tailor the solution to align perfectly with your business processes. Feasible customizations ensure the system meets specific operational needs.

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PBX Integration

Easily connect ConVox IP PBX with external PBX systems using standard interfaces like PRI or SIP, ensuring compatibility and smooth functionality with existing infrastructure.

SECURITY ASPECTS

"To ensure security and integrity of your call center"

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Highly Secure Access

User access is tightly controlled with restricted rights, and passwords are masked during entry to safeguard sensitive information.

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Voice Encryption

Voice data is encrypted between the server and agents, protecting calls from unauthorized snooping or interception.

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Session Handling

Access to reports is restricted, ensuring that only admin-approved logins can view or manage sensitive data.

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No Data Injection

The MYSQL Server is protected from data injection attempts, maintaining data accuracy and security.

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Cross Site Attack

The application is fortified against cross-site attacks, safeguarding the system from potential security breaches.

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CUSTOMER STORIES of ip pbx software

Our client case studies of ip pbx software

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FAQs

What is an IPPBX Call Center software?

An IPPBX is the private branch exchange ,it is a telecommunication device or system that provides a voice connection to desk telephone within fixed areas such as offices or buildings.

What are the benefits of IPPBX in call center software?

IPPBX solutions serve as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service with existing systems.

What is the purpose of IPPBX in a call center solution?

An IPPBX system acts as a central switching system for telephony calls within the organisation, it handles the internal traffic within the stations and acts as a gatekeeper to the outside world.

Does ConVox Call Center Software ensure 100% call recording (voice Logging) in call centers? How can the admin download the recordings?

Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.

Can agents schedule call backs in ConVox Call Center Software?

ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.

Can we monitor all call center agents in real time in ConVox Call Center Solution?

ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.

How do I Manage multiple IVR in ConVox call center software?

ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.

Is the Scheduler option available in the ConVox call center solution?

Yes, the Scheduler option is available in the ConVox call center solution.

Get In Touch With Our Experts

Checkout our affordable solutions with the use of cutting edge technology

1800-102-3835

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