The ConVox IP PBX software is a complete phone system that enables phone calls over IP data networks.
The ConVox IP PBX software is a complete phone system that enables phone calls over IP data networks.
An IP PBX is a complete version of telephone system that enables telephone calls over IP data networks. The ConVox IP PBX is capable of accommodating the latest features in the IP PBX industry. It can be installed & interconnected with an existing PBX.
When there is somebody available to take calls, callers can record a message through speaking.
Calls are diverted to other extensions. When concerned people cannot answer or receive calls.
The system provides complete and comprehensive reporting of Extensions & Calls.
To provide self service for the caller and take input for call routing.
We provide browser based access for easy configuration and management.
In the system, Global Contacts are managed and are visible to all users in the system.
The solution forwards calls to a Mobile Number or other extensions when the user is not available.
The system also facilitates Internal/External Conference modes.
With an IP PBX system, you can send SMS to individual groups.
The system also facilitates creation and management of contact groups.
With an IP PBX, you can send and receive FAX by downloading or uploading TIFF Files.
The system also facilitates easy access to chat with other extensions.
You can also use the system to Send E-mail to individuals or groups.
Any Calls not answered on the extension can be forwarded to any other extension or external number.
The system can be integrated with any choice of IP Phone, Soft Phone(with Headphone)or Analog Phone
To install the solution, there wont be need of any additional hardware needed on the server side.
The user can control Extension Rights like allow call recording, View CDR, Web Login, Chat, SMS, Call Forwarding, Conference, Email ,Fax, can be set.
Email can be integrated with ConVox IP PBX.
SMS can be integrated with ConVox IP PBX.
Any feasible customizations can be done as per your business process requirement.
The solution can be integrated to any external PBX on standard interfaces like PRI/SIP.
User Rights are Restricted and Password typing is masked.
Voice can be encrypted between server & agent to avoid snooping.
No user can view the reports without the login of admin.
Data Injection is prevented in MYSQL Server.
Application is guarded against cross site attack.
An IPPBX is the private branch exchange ,it is a telecommunication device or system that provides a voice connection to desk telephone within fixed areas such as offices or buildings.
IPPBX solutions serve as a backbone of customer communication. It helps to increase overall productivity and enables agents to handle both incoming and outgoing calls in an efficient manner. It also enables easy tracking of calls for quality of service with existing systems.
An IPPBX system acts as a central switching system for telephony calls within the organisation, it handles the internal traffic within the stations and acts as a gatekeeper to the outside world.
Yes, ConVox Call Center Software ensures 100% call recording (voice Logging) . Admin can download the call recordings from the call recording report.
ConVox Call Center Software allows agents to set call backs and even shows the list of call backs so that agents can call customers on time.
ConVox Call Center Solution has inbuilt dashboards and wallboards which display the information of all the agents in a call center.
ConVox call center software allows users to create multiple IVR and Sub-IVR in an easy to operate GUI.
Yes, the Scheduler option is available in the ConVox call center solution.
