The education segment is vast, and ConVox has a significant presence within it. We have successfully implemented Education IVRS for distance education programs for central universities, a comprehensive CRM for KAB Education Consultant, and an education support call center for handling queries related to medical and engineering courses.
ConVox Contact Center Software for Education Sector ensures structured and reliable communication across institutions.
The ConVox Hosted Education IVRS Solution enables educational institutions to automate communication with students, parents, and applicants through an intelligent Interactive Voice Response (IVR) system. It provides instant access to information such as admissions, course details, fee structures, examination schedules, attendance, and results—anytime, from any phone.
Integrated with the ConVox Contact Center Solution, the platform can automatically route complex enquiries to admissions teams, counselors, or support staff, ensuring faster response times and a seamless communication experience.
Whether you’re a school, college, university, or training institute, ConVox helps simplify student engagement, reduce administrative workload, and deliver reliable support throughout the academic journey.
Results to be announced on 30 channels simultaneously.
Users should get results by entering their roll number (hall ticket number).
Rank details, including state rank, local university rank, and category rank, should be announced along with the results.
A hunting number was assigned to the 30 channels of the ISDN PRI line connecting the IVR server. Callers land directly on the IVR server, which greets them with an initial message and asks for the hall ticket number. Based on the input, the IVR server queries the MySQL database and announces the result.
The Contact Center Software for Education Sector ensured high availability, scalability, and rapid response handling.
ConVox designed the Education Solution for the A.P. State Engineering and Medical Entrance Test Conducting Body, a state agency responsible for organizing entrance exams for engineering and medical colleges.
Our Call Center Software for Education Sector provided the backbone for automated result announcements and large-scale query handling.
Automatic Assignment of calls to the agents, so that each agent gets equal call load.
Facilitates customer interactions through platforms like Twitter and Instagram.
Complete and comprehensive reporting of your Agents, Calls, DID & Campaigns.
Allows supervisors to listen to live calls and train agents on the go.
Records all the Calls and agent screens (100% Recording) for Training and Monitoring Purpose.
Marks completed calls with disposition and sub-disposition codes.
Provides self-service for callers and collects input for call routing.
Enables real-time monitoring of agents, servers, calls, and campaigns.
