Ethiopia’s national postal and logistics service, Ethiopost, has fully modernized its customer service, and it’s paying off big time.
Faced with skyrocketing call volumes and customer demands, Ethiopost turned to ConVox CCS to streamline operations. The result?
A digital call center solution that handles high traffic like a pro. Custom dashboards (complete with Ethiopost branding) and booking features made workflows smoother than a freshly paved road, while web chat now offers round-the-clock support for instant query resolution.