ConVox News Letter

When every second counts, efficiency is everything. 108 Health Emergency Services, a leading provider of emergency medical assistance across India, needed a versatile and scalable call center solution to manage its 3 lakh daily calls effectively. Their challenge? Reducing response times, streamlining call handling, and ensuring seamless communication between dispatch teams and emergency responders. 

ConVox Call Center Solutions delivered a game-changing upgrade with customized inbound and outbound dialing processes, integrating Predictive, Progressive, and Manual dialing to optimize call flow. Key innovations like Number Masking, Auto Call Back, Screen Recording, and Call Back Queue Management improved response efficiency and customer satisfaction. 

Real Impact, Real Results 

• Significantly reduced call handling times, ensuring faster medical assistance. 

• Seamless coordination between dispatch teams and emergency responders. 

• Automated workflows and data population, leading to improved accuracy and efficiency. 

Discover how ConVox is revolutionizing emergency response—Read the full case study here! 

At ConVox, culture shines just as brightly as innovation! With the festive season in full swing, the company is embracing the joy of Eid and Holi through grand celebrations with its employees and partners. 
 
The Eid celebrations kicked off with a grand Iftar party, bringing together employees for an evening of delicious food, camaraderie, and reflection. The gathering was a beautiful blend of traditional dishes, warm conversations, and a shared spirit of gratitude. ConVox also extended the joy with festive giveaways and special surprises for its team. 

Meanwhile, the office and virtual spaces transformed into a splash of colors for Holi, with employees joining in for a lively celebration filled with colors, music, and festive treats. Virtual Holi activities, interactive games, and a fun-filled prize distribution added to the excitement, ensuring that everyone could participate, regardless of location. The event was all about spreading joy, strengthening team bonds, and embracing the festival’s spirit of unity. 

Beyond work: These celebrations highlight ConVox’s commitment to fostering an inclusive and vibrant workplace—where business growth, cultural appreciation, and employee engagement go hand in hand.