Managing massive daily call volumes isn’t easy—just ask Medvarsity. The healthcare ed-tech leader needed more than headsets and hustle. So, they partnered with ConVox.
The fix?
A tailored call center setup with features like predictive dialing, SIM-wise calling, and agent-level SMS tracking. Plus, a daily 8 PM feedback ping to stay in touch with their audience.
It didn’t just streamline operations—it gave Medvarsity room to breathe, grow, and focus on what they do best: reshaping medical education.
Want in?
Schedule a demo with ConVox and see how we can simplify your support and supercharge your growth.
ConVox’s Ticket Management System (TMS) just got a major glow-up, and it’s all about flexibility. The new Customizable Ticket Form Builder lets teams create ticket forms their way—without disturbing IT.
Drag, drop, and design forms with dynamic field formats: radio buttons, date pickers, dropdowns, checkboxes—you name it. Whether you’re collecting feedback, logging issues, or assigning requests, you can tailor the form to fit your process, not the other way around.
Bonus: You can add multiple forms, customize labels, and generate tickets faster than ever.
Because let’s be honest—no one likes wrestling with clunky systems.
Bottom line: ConVox TMS makes ticketing feel less like work and more like winning.
Cricket bats, team jerseys, and a whole lot of cheering—last week’s Deepija Premier League (DPL) was more than just a company event. It was ConVox in its element: celebrating teamwork, spirit, and the people behind the platform
Across a series of high-energy matches, teams brought their A-game both on and off the field. But while the cricket was fierce, the real win was in the connections between departments, teammates, and ideas. Add in some great food, suspense, and a few surprise performances, and you’ve got a recipe for the kind of workplace culture that fuels innovation.
DPL wasn’t a timeout—it was a power-up. Because when the team thrives, so does the tech.
