We’re excited to share that ConVox is now a national-level System Integrator (SI) for BSNL, a pivotal step in growing our government project footprint. After years of delivering custom solutions at the circle level, ConVox now extends its expertise across all BSNL branches, providing efficient, tailored calling solutions.
ConVox News Letter
Customer Success Stories - BSNL Partnership:
"BSNL Success Story: National-Level SI for BSNL, A New Chapter"
With extensive experience in managing communication systems, ConVox supports BSNL through seamless call handling, troubleshooting, setup, and ongoing management. This reliable service enhances BSNL’s operations and workflows.
This milestone strengthens our commitment to delivering high-quality, customized solutions and opens new avenues for growth. We look forward to building stronger connections and creating mutual value.
Trending Technology:
"Sticky Agent Feature in Omni-Channel (WhatsApp, Voice Call & Email)"
The Sticky Agent feature is transforming customer support on omni-channel platforms like WhatsApp, voice calls, and email. Customers interact with the same agent across their support journey, ensuring personalized, smooth service.
By providing a single point of contact, the Sticky Agent feature improves customer satisfaction and cuts resolution times. Agents access full interaction histories, boosting efficiency and avoiding repetitive conversations.
For businesses, this feature enhances productivity, simplifies customer service, and strengthens relationships. As omnichannel communication grows, the Sticky Agent feature becomes a crucial tool for delivering high-quality, consistent service.
Deepija Telecom Current News:
"CMMI Level 3 Certification"
Deepija Telecom proudly announces achieving the CMMI Level 3 certification for software development. This globally recognized milestone underscores our commitment to process maturity, quality management, and continuous improvement.
CMMI Level 3 means ConVox has well-defined, repeatable processes for all projects, ensuring efficient, high-quality software delivery. This certification strengthens our competitive edge in the global telecom market and enhances our ability to meet international client expectations.
With this achievement, ConVox aims to boost customer satisfaction and continue delivering efficient, top-tier telecom solutions.
