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ConVox News Letter

Customer Success Stories - Corpone Staffing:

"Corpone Staffing Enhances Security and Efficiency with ConVox "

Corpone Staffing Pvt Ltd, a leader in customer support and digital marketing, faced a challenge in securing call recordings and enhancing report accuracy. Their existing system lacked key features, like encrypted call data storage and detailed agent reporting. 

Enter ConVox CCS, which delivered a secure, cloud-based solution. By encrypting call recordings and enhancing admin access to reports, ConVox ensured sensitive data remained protected. Additionally, the integration of click-to-call API and streamlined workflows improved work efficiency. 

The result? Corpone scaled up operations, expanded its workforce, and boosted consultation quality through better data analysis. The enhanced security and efficiency of ConVox enabled the company to meet growing customer demands while maintaining top-notch service quality. 

Trending Technology:

"Unlocking Omnichannel Potential: CCS, WhatsApp, WebRTC, and more"

The omnichannel landscape is evolving rapidly, with technologies like WebRTC, and WhatsApp integration leading the way. Businesses are increasingly leveraging these tools to create seamless, unified customer experiences across multiple platforms. WhatsApp, in particular, has become an essential part of omnichannel strategies, enabling real-time communication and enhancing customer engagement.  

It allows businesses to manage all interactions, from live chat to calls, within one platform, ensuring quick, personalized service. Integrating tools like WebRTC further enhances this by enabling video and voice calls directly through web applications, providing customers with a smooth, frictionless experience. 

It offers a structured approach for capturing, tracking, investigating, and resolving issues raised through various communication channels like WhatsApp, email, chatbot, SMS, voice calls, social media, and web portals

The new ConVox’s omnichannel call center does just that! The software streamlines communication across voice, chat, email, and social media, enhancing customer service, boosting agent efficiency, and improving operational effectiveness with unified customer information and smart routing. 

ConVox Newsletter September 2024 Technology Info Image
Deepija Telecom Current News:

"Growing Stronger, Expanding Wider "

Welcome to our brand-new office at Prestige Sky Tech! The modern space, complete with sleek workstations and a vibrant atmosphere, reflects our company’s growth and ambition. With advanced facilities and a collaborative environment, this office is set to fuel our journey toward innovation and success. 

What makes this space stand out? The open layout encourages teamwork, and the playful wall art reminds us of the creativity driving our work. As we settle in, we’re excited about the opportunities this new workspace will bring—whether it’s fresh ideas, stronger collaboration, or new heights for the company. 

 

Here’s to a bright future in our new headquarters! 

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