Corpone Staffing Pvt Ltd, a leader in customer support and digital marketing, faced a challenge in securing call recordings and enhancing report accuracy. Their existing system lacked key features, like encrypted call data storage and detailed agent reporting.
Enter ConVox CCS, which delivered a secure, cloud-based solution. By encrypting call recordings and enhancing admin access to reports, ConVox ensured sensitive data remained protected. Additionally, the integration of click-to-call API and streamlined workflows improved work efficiency.