ConVox Online Payment System is a secure and transparent solution for recharging inmate wallets, ensuring a fully traceable cash flow with minimal manual intervention. Relatives can log in to a dedicated portal, verify their identity via OTP, and add funds using their preferred bank. After authentication, service charges are deducted, and the remaining balance is instantly credited to the prisoner’s wallet. The system also sends automated notifications when the balance falls below a minimum threshold, prompting timely top-ups.
Designed with robust security measures, the system alerts senior prison officials (SP and DIG) if high-security inmates attempt unauthorized communications, allowing immediate access to call recordings. Any changes to registered phone numbers require OTP verification, preventing unauthorized modifications. Additionally, operational hours are controlled by a scheduler with instant alerts for any unauthorized adjustments. Each prison authority has a password-protected portal to access data relevant only to their facility, ensuring secure and controlled financial transactions.